Dealing With Difficult People
Relationship Dynamics and Teamwork
Handling Rejection
Confidentiality
Women in the Workplace and Leadership
100
Characteristics of this type of difficult person: anger, rage, ticking time bomb
What is an exploder?
100
According to this model friendships promote well-being and provide specific rewards?
What is Wright's Model of Friendship?
100
Economic conditions, large pool of applicants, and limited spots
What are external factors related to job rejection?
100
Fatigue and detachment that affects one physically, mentally, and emotionally, often associated with work related problems
What is burnout?
100
Approximately what is the percent difference in pay between men and women?
What is 20%?
200
Characteristics of this type of difficult person: people-pleaser, sociable, constantly volunteers
What is a super agreeable?
200
This is the 2nd stage of the 3 primary stages of development within workplace relationships.
What is friend to close friend?
200
Lowered self-esteem, anger
What are typical responses to rejection?
200
Principles and morals that help them determine right from wrong and influence their behavior and actions
What is ethics?
200
A reason for women not getting promoted to upper management?
What is the glass ceiling effect?
300
Characteristics of this type of difficult person: avoid controversial topics, silent, “yes” and “no” answers
What is a clam?
300
The quality of relationships within the workplace are good indicators of what?
What is job satisfaction?
300
Managing mood, feedback, and self reflection
What are adaptational responses to rejection?
300
The first stage to burnout
What is emotional exhaustion?
300
Name three key points of running a successful meeting
What are Make sure everyone knows the goal of meeting, Plan Ahead, Set Rules, Set a time limit, Keep Minutes to send out
400
Characteristics of this type of difficult person: fault in everything, looking for someone else to find a solution
What is a complainer?
400
This theory has been used to examine the structural and social team-level attributes that buffer against the detriments of interpersonal negative relationships in teams.
What is social dependence theory?
400
The belief that there is a reciprocal exchange agreement between a focal person and another party.
What is a psychological contract?
400
The second stage to burnout
What is disengagement?
400
How should you build credibility with your team?
What is establishing social capital and skills?
500
When dealing with a _______ it is important to point out the positives?
What is negativist?
500
This compositional team model assumes that no team member or position that a team member occupies is viewed as any more (or less) important than another
What is the team profile model?
500
Also known as REBT, this form of psychotherapy is one way to deal with rejection.
What is Rational Emotive Behavior Therapy?
500
Saxon, Jacinto, and Dziegielewski's (2006) study found that concern for their client's "___________" was a major reason why the social worker participants in their study would not break confidentiality
What is self-determination?
500
What is the term for a factor that may cause people low on the humility-honesty index to not be seen as emerging leaders?
What is moral disengagement.
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