Enterprise Strategy
Know what they need, show them the way, and find the problem and solve it
What is Passionate Member Service?
The first $225 of a deposit should be made available to the member immediately by leaving that amount in the "No Float" field.
What is how to apply a check hold?
Encore communicates with the server and host
What shows Encore is ONLINE?
The year 1933
What is the year Navy Federal was established?
The NFCU 589A must be completed.
What is a credit card application for applicant under 21?
Offer seamless, radically simple and personalized experiences to our members
What is Member Centric?
Doubt of collectability
What is an Extended Hold Reason?
Maximum cash-level amount in a cashbox including "bait" during business hours of $2700, and maximum of $100 after business hours
What are the cash-level guidelines for an adjacent TCR?
The CEO/President of Navy Federal
Who is Mary McDuffie?
Free personalized checks, $20 in ATM fee rebates, early release of DDNP
What is the Active Duty Checking?
Ensure a highly secure, reliable and scalable computing and business environment that supports growth and agility
What is Scalable and Flexible?
The New Member Summary (91A), NFCU Products & Services Brochure, NFCU Important Disclosures, Schedule of Services & Fees, Current Rate Sheet, and if applicable, DDNP form and temp checks
What disclosures are provided when opening a new membership with a checking account product?
Receiving and verifying cash deliveries, surprise cashbox audit, team member buying/selling funds to and from a combo holder
What is Dual Control?
The EVP of Branch Operations
Who is Keith Hoskins?
Safe and secure, more control of money, 24/7 access, no fees
What is online and mobile banking?
Attract, develop, retain, empower and align the best talent in the marketplace to deliver across our agile organization
What is Employee Powered?
Primary Government issued ID with photo and/or proof of address
What are the acceptable form of ID for the Customer Identification Program (CIP)?
View transactions processed in Encore for up to 60 days
What is the Electronic Journal (EJ)?
A group of people sharing a common bond who create a source of low-cost credit for themselves and their families by saving collectively and systematically
What is a credit union?
Money transfer request sent domestic or international, maximum $10k per transaction, fee of $14.50, 30 minute cancellation period
What is a Western Union?
Passionate Member Service, Disciplined Focus on the Whole, Operationally Nimble and Adaptable, and Courageous Communication
What are the four Guiding Principles?
The team member who submitted the loan application and received an automatic approval must have another team member disburse the draft and perform the Loan Disbursed (LD) function in LOUI.
What are the Segregation of Duties?
The total amount of all operating cash allowed in a branch, including the reserve vault, vault funds, teller cashboxes, TCR's and ATM's
What is the Change Fund Limit?
Comprised of Department of Defense military personnel, honorably discharged Veterans, their families and household members, and civilian personnel assigned to DoD installations
What is Navy Federal's Field of Membership?
Active duty DDNP from DFAS, Coast Guard DDNP, Disabled retirees and Medically Disabled Veterans, and Retired military DDNP from DFAS
What are the Active Duty Discount qualifiers?