Core Services
This is the number of internet packages we offer.
What is 5?
These three Mobile plans are available to all customers.
What are By the Gig, Unlimited, and Unlimited Plus?
The four pieces of the NAME process.
What are Name, Address, Mobile #, and Email?
This program should be used for all possible order entries.
What is Agent OS?
This superhero was the first to talk to Nick Fury about the Avengers initiative.
Who is Iron Man?
This internet package comes with a discounted Wifi price of only $5 instead of the usual $7.
What is SIA?
This plan is the minimum level of internet required for a customer to qualify for Spectrum One.
What is Plus?
These scripts are required to be read to every customer at the end of the call.
What are Truth in Billing or Verbal Acceptance?
This tab allows you to view the customer's future statements as well as take payments in Agent OS.
What is Billing?
This man became famous almost overnight due to a Netflix series that focused on his park that featured large, exotic cats.
Who is Joe Exotic, the Tiger King?
This television package does not include a Broadcast Surcharge?
What is TV Stream?
Name 4 of the 6 manufacturers that we sell phones from.
What are Apple, Samsung, Google, Motorola, Orbic, and TCL?
This type of phrase is used to move between parts of the call flow.
What is a transition statement?
This type of statement should be used when pitching services to a customer.
What is an assumptive statement?
This company is well known for their game consoles as well as their games such as Super Mario Bros. and The Legend of Zelda.
What is Nintendo?
This is the new customer monthly cost for TV Select with one rented Xumo.
What is $95.74?
These are the 5 Ps of Mobile discovery.
What are Product, Price, Plan, Provider, and Purpose?
This script and process needs to be followed on any call where Voice service was added to an account.
What is Third Party Verification (TPV)?
These Available Services codes need to be added to all TWC orders with Voice service.
What are HP Active and HP Autho?
This is your trainer's middle name.
What is Alan?
The number of instances of internet that can be installed at a single address.
What is 6?
This is the number of months that a customer gets free service for when they add a Smart Watch to their service.
What is 3?
This is the button you hit in CSG to set up a new customer.
What is Connect?
Name the two boxes that need to be checked and unchecked during a transfer of service in CSG on the Accounts tab.
What are Equipment and Active at Both Locations?
This superhero is Matt's favorite.
Who is Daredevil?