Commons
Where do you find the template for a consent/handoff note?
Insert template in the body of the note in the outreach tab- select "handoff"
What document do I use to find the hub cities, addresses, and phone numbers?
Hub Locations & Staff
Who is the main provider for Greensboro?
Angel Jones
What should you be searching for in the family name tool?
Address or Phone number (without dashes or parentheses)
What are the appointments called that we are scheduling?
Clinical Intake
How many notes do you submit for a consent?
2, outreach and handoff
What document do I use to find what provider works at each hub location?
NC Market Care Team List
What providers work at the Charlotte Hub?
Nicole Bryan
Morgan Warthan
Rita Riddick-Seels
Can a member keep their PCP and get CBH Additional Benefits?
NO!
60 min
What two pieces of info should we verify with member?
Birthdate and address
What is the application called to send follow up text messages?
Textline
What Providers work out of the Winston-Salem Hub?
Chelsea Jackson and Neema Hooker
Who and what number should a member call if they opt out of CBH services?
Health Blue
844-594-5070
What are two things you need to check for before calling out?
Healthy Blue vs Cardinal
CCM, yes or no
How many profiles should you pull up for a family?
One commons profile per member.
What document should we use to locate all family members associated with a phone number and address?
OS Family Name Tool v 4
What Provider works out of the High Point Hub?
Maria Fortin
What is the number for NC Transportation?
855-397-3602
What do you need to do for a CCM member?
Pull up "Scheduling CHP Appointment" Google Doc.
Go to calendar in member profile
Schedule appointment
Choose: CHP Follow Up (Standard)-Phone
Write description (i.e. Member is CCM after Comp. 1 completion)
Go to the interval tab in the top right corner. Choose 60min.
Ask Samantha Claxton so she can inform you of the proper CHP.
Choose the assigned CHP. You will see if the assigned CHP is available in that time slot. If CHP is not there then you will need to go to another time.
Once you find an appointment then hit the Allocate tab at bottom right.
Check member’s profile in Commons to ensure appointment generated (may need to refresh).
Be sure to add the CHP to the member’s Care Team in their Commons profile. Also, be sure to add in handoff note: appointment time in the Plan section, @CHP in the Notify Team members section.
Where do you find the address for the hub location closest to the member?
Insurance and Plan Info under Members Info tab.
What document should you be using for COMP 1?
Condensed Comp 1- found in Outline I shared.
What Provider(s) work out of the Fayetteville Hub?
Nancy Prantl, Amanda Paige
What is the Transperfect Code for NC?
1246
What do you do if a member has an urgent need?
Task CHP, if unsure who CHP is slack Samantha Claxton.
Document in Handoff note.