CUSTOMER SERVICE
Name the importance of customer service
You are the first impression that visitor will get of your client
Name the Four Purposes of Writing a Report
1. To Inform
2. To Record
3. To Demonstrate Alertness
4. To Protect Yourself
Name the Equipment You Should Have on a Patrol
1. Flashlight
2. Radio/Cellphone
3. Pen/Pencil
5. Notepad
6. Keys/Access Card
Name the Four Patrol Techniques
1. Fixed Patrol Route
2. Irregular Patrol Route
3. Conspicuous Patrol
4. Inconspicuous Patrol
Define Deportment
Webster’s dictionary defines deportment as “the way one behaves or acts”
Define Customer Service
Customer Service is any contact, whether active or passive, between a customer and a company that causes a negative or positive perception by a customer
Name the Six Elements of a Report
1. Who
2. What
3. When
4. Where
5. Why
6. How
Name the Four Senses You Use on a Patrol
1. Sight
2. Hearing
3. Smell
4. Touch
Name the Four Things to Look For on Patrol
1. Security Breaches
2. Violation of Company Policy
3. Safety Hazards
4. Violations of Law
Define Perspectives
How people and things react to you
How you react to people and things.
Name the ABC's of Broadcasting
1. Accuracy
2. Brevity
3. Clarity
Name Six Things Notes Should Include
1. Arrival and Departure Time
2. Victim Statements
3. Witness Statements
4. Evidence Found
5. Suspect Information
6. Details of the Incident
7. Weather Conditions
8. Lighting Conditions
9. If possible, a Diagram of the Scene
Name the Two Types of Patrol
1. Foot
2. Mechnical
Name the Two Types of Springler Systems
1. Wet
2. Dry
Name the Six Body Language Cues
1. Hesitation
2. Lack of Eye Contact
3. "Looking through you" Eye Contact
4. Interruption
5. Tense, Impatient Posture
6. Slumping, downtrodden posture
Name the Disadvantages of the 10 Code
Lack of standardization-every agencies are different
Name the Three Ways to Use Field Notes as a Log
1. Record events and circumstances that happened during your shift.
2. Daily Activities should be put in chronological order.
3. Your field notebook becomes a primary source of documentation of your activities and observations while at work.
Name the Four Categories of a Foot Patrol
1. Fixed Post
2. Line Patrol
3. Random Patrol
4. Moving Patrol
Name the Five Types of Fire Extinguishers and What They Are Used On
1. "A" - Ordinary Combustible Material (paper, wood, leaves, etc.)
2. "B" - Liquids (Gas, Tar, Oils, Oil Based Paint)
3. "C" - Electrical
4. "D" - Combustible Metals
5. "K" Cooking Oil and Animal Fats
Name Five Guidelines of Conduct
• Respond to the employer’s professional needs
• Exhibit exemplary conduct
• Protect confidential information
• Maintain a safe & secure workplace
• Dress to create professionalism
• Enforce all lawful rules & regulations
• Encourage liaison with local emergency services
• Develop good rapport with fellow members
• Strive to maintain competence
• Encourage high standards of officer ethics
Name the Five Ws of Broadcasting
1. Who
2. What
3. When
4. Where
5. Weapons
Name the Six Characteristics of a Good Report
1. Clear
2. Legible
3. Complete
4. Accurate
5. Objective
6. Prompt
Name the Five Purposes of a Patrol
1. Observation and Perception
2. Gain Knowledge
3. Prevention
4. Corrective Action
5. Reporting
Name Your Main Responsibilities in the Case of a Fire
1. Sound the alarm
2. Ensure Evacuation
Name the Conduct Expected of a Security Officer Conduct on Post
•Positive attitude
• Professional image
• Good moral character
• No alcohol/drug use
• No smoking on post
• No horseplay