MasterCard Black
How many bonus point do I give upon activation?
$10,000
Accounts must be in good standing for the execution of a product upgrade with no more than -------- days delinquency within the last 12 months.
30
True or False
I offer an Auto Rental insurance up to $75,000
True
True or False.
My annual fee is $8300 JMD
False
What is the SLA for card delivery?
3-5 days
Cardholders are allowed 1 complimentary guest per visit. Additional guest visits will attract a charge of how much?
US$32
How many Vip Lounge Access do I give annually.
10
Where do cardholders go to redeem travel points
NCB Miles
Name the categories that has the most cashback.
Gas
Grocery
Utilities
How many times should the agent refer to customer by name?
Refers to customer by name at least 2 times.
What's my minimum limit?
$2,000,000 JMD/ $20,000US
True or False. Can a customer switch between Cashback or Travel points after a period of time.
True
How many Vip Lounge Access do I give annually.
5
True or False.
Cashback is applied automatically to the cardholders statement and paid annually in January.
True.
How many points is deducted from scorecard if the agent hangs up on the customer?
ALL
What's my qualifying annual salary?
$20,000,000
What's my joining fee
$20,000 JMD
True or False.
MasterCard Platinum USD-A cardholder has to spend 1US to earn 2 travel points
False
What's my qualifying salary?
$208,000+
What should be done in the opening of the call?
Agent Demonstrates preparation for call
Confirmed Right Party Contact
Greeting included empathy statement
Seeks permission from customer to continue call
Stated call was brief and recorded
What's my annual fee in JMD
$25,000
What's my qualifying monthly salary
$834,000
MasterCard Platinum JMD- What's my minimum limit?
$300,000
What's my maximum travel accident coverage
$250,000US
What are qualifying questions for credit card eligibility?
employment status
Gross monthly income over $50,000
existing bad debt
Confirm SCR questions