NCCC
The Lead Mentor for NCCC
Who is Leah Andrews
This is what KPI stands for
What is Key Performance Indicators?
The acronym TMP stands for this
Team Manager Practitioner
The amount of time you should arrive to an appointment
What is 15 minutes?
Who is Antwan Walters?
The Facility POC for NCCC
Who is Amanda Wilson
The time period that KPIs look at
What is bimonthly?
This is what HOO stands for
What is Hours of Operation
This is fully paid when traveling to a community assignment
What is mileage?
Bonus: what else is paid can be paid for travel?
This is the number for our regional admin team
What is 717-297-1807
Monday-Friday 9A-9P, Saturday 8A-4p
What are Hours of Operations?
This is the categories of KPIs
What is attendance, availibity, and average answer speed
This is what COB stands for
Close of Business
Time taken from the VRS system to work in community
What is a community pull?
The senior director that Antwan reports to
Who is Vicky Fales
What is Gocharapolis?
GOshen, CHARlotte, and IndianAPOLIS Slack Group/Chat
This is the availibity percentage expected during core hours
What is 80%?
Bonus: what is the expectation outside of core hours?
POC when Tracy is on the VRS system?
Who is Christopher Patterson?
This happens when you do not arrive to a community assignment on time.
The VP of Interpreter Operations
Who is Greg Camp
This is the most recent addition to the NCCC Full Time Team
Who is Jenna Fletcher?
9:00 AM-9:00 PM- Monday-Friday
What is core hours?
$500-$2,000 extra cash is...
What is a referral bonus?
Must be preapproved for all community assignments by your manager
What is Overtime for community?
The Chief Office of Operations
Who is Francine Cummings