Section 1
What of the following is banned in some workplaces behave it can cause wasted time, accidents, and the theft of intellectual property.
a. Pagers
b. Watches
c. Hearing aids
d. Cellphones
What is "d. Cellphones"?
When a person's reading skills are poor, it typically causes him or her to ___________.
a. rewrite the material themselves
b. avoid reading technical information
c. have another worker read to them
d. file for disability
What is "b. avoid teaching technical information"?
A(n) ________ includes the definition of terms used in a book. Active listening Body Language Change order Glossary Graph Jargon Memo Permit Nonverbal communication Paraphrase Punch list Table
What is a glossary?
Your ________ silently communicates whether or not you are paying attention to a speaker. Active listening Body Language Change order Glossary Graph Jargon Memo Permit Nonverbal communication Paraphrase Punch list Table
What is your body language?
If you are in the middle of a task and you receive a personal phone call, ____________.
a. put the caller on hold until you complete the task.
b. continue working and do not answer.
c. tell the caller you don't have time to talk.
d. had the phone to a co-worker.
What is "b. continue working and do not answer"?
If the content of a speech or conversation is technical in nature, including lots of data such as numbers, be sure to _______.
a.Take Notes
b. Ask others to summarize
c. check to see if the information is true
d. have the speaker repeat the key information
What is "a. Take notes"?
Where can a reader look to discover if a book has a chapter on a particular topic?
a. Table of contents
b. Index
c. Glossary
d. Appendix
What is "a. Table of contents"?
Information can be presented in picture form using a(n) ___________. Active listening Body Language Change order Glossary Graph Jargon Memo Permit Nonverbal communication Paraphrase Punch list Table
What is a graph?
As you gain experience, you will learn more of the special _______ that you can use to communicate with other workers in your trade. Active listening Body Language Change order Glossary Graph Jargon Memo Permit Nonverbal communication Paraphrase Punch list Table
What is jargon?
A reader that wants to find any mention of a certain topic in a book can look in the _________.
a. table of contents
b. glossary
c. appendixes
d. index
What is "d. index"?
When is the best place and time to give assembly instructions to the team?
a. In a quiet place when they are fresh and not too tired.
b. In the lunchroom while they are eating.
c. In the work area right at the end of their shift before they go home.
d. In the break room while people are getting snacks and watching tv.
What is "a. In a quiet place when they are fresh and not too tired"?
Bold fonts can be used to indicate that words ________.
a. have recently been changed
b. need to be checked for accuracy
c. are important
d. are illustrated below
What is "c. are important"?
Construction workers write ________ to list deficiencies requiring correction at completion. Active listening Body Language Change order Glossary Graph Jargon Memo Permit Nonverbal communication Paraphrase Punch list Table
What is a punch list?
A legal document that allows a task, such as constructing a building, to be undertaken is called a(n) ___________. Active listening Body Language Change order Glossary Graph Jargon Memo Permit Nonverbal communication Paraphrase Punch list Table
What is a permit?
When you are looking for a specific installation procedure in a manual, the best way to find the information is to __________.
a. identify the correct section and go straight there
b. start reading the book from the beginning
c. study the terms in the glossary
d. skim the book and take notes on ALL important information
What is "a. identify the correct section and go straight there"?
When making a telephone call, start by _________.
a. making small talk
b. explaining the purpose of your call
c. identifying yourself
d. asking who you are talking to
What is "c. identifying yourself"?
After you finish writing a rough draft, you should ________.
a. ask a colleague to proofread it for you
b. do some research
c. check for spelling and grammar errors
d. have a rest and then review and revise
What is "d. have a rest and then review and revise"?
You can use a(n) ________ to send an informal written message to someone in your company. Active listening Body Language Change order Glossary Graph Jargon Memo Permit Nonverbal communication Paraphrase Punch list Table
What is a memo?
After you receive instructions from people, be sure to _________ what they say back to them to make sure that you understand correctly. Active listening Body Language Change order Glossary Graph Jargon Memo Permit Nonverbal communication Paraphrase Punch list Table
What is paraphrase?
a. Email in an expensive way to communicate.
b. The spell-checker is unreliable.
c. Emails cannot easily be replicated.
d. Emails are not as private as paper-based documents.
What is "d. Emails are not as private as paper-based documents."?
Making meetings last longer than they were scheduled is a good way to show that you are a diligent person that wants to encourage others to work hard, too.
a. True
b. False
What is "b. false"?
Which of the following is the best advice for sending an email?
a. Treat a business email the same way you would treat a formal business letter.
b. Type in all capital letters in order to emphasize the importance of your email and set it apart from others.
c. Send bad news or emotional information via email so that the recipient can read the message in privacy.
d. Spelling and grammar do not matter in email communication since it is informal.
What is "a. Treat a business email the same way you would treat a formal business letter"?
Providing feedback is an essential part of the _________ process. Active listening Body Language Change order Glossary Graph Jargon Memo Permit Nonverbal communication Paraphrase Punch list Table
What is active listening?
No matter what you are doing, other people can get clues about your attitude and character from your _________. Active listening Body Language Change order Glossary Graph Jargon Memo Permit Nonverbal communication Paraphrase Punch list Table
What is nonverbal communication?
Text messages are best used for ________.
a. long conversations since a record of what was said will be preserved
b. telling people how one feels
c. detailed or complex information
d. brief messages that should be viewed immediately
What is "d. brief messages that should be viewed immediately"?