Career Development
Customer Service Recovery
Professional Presence
Prog-pourri
Numbers
100
This helps you become proficient in your current position while moving through the following five stages: hiring phase, orientation phase, core training phase, assimilation phase, development phase.
What is onboarding?
100
Any claiming party who potentially would recommend Progressive to other customers. They are also more likely to remain loyal customers, or consider Progressive as their service provider in the future. This could include everyone we deal with throughout the life of a claim, including body shops, rental companies, physician's offices, etc.
What is a promoter?
100
When communicating with another, this component is 55% of the message.
What is Body Language?
100
Work environment, Accuracy, Efficiency, & Customer Service
What are Progressive's Claims Guiding Principles?
100
6300 Wilson Mills Road - North Building.
What is the new CRC address?
200
These opportunities are for our highest performing individuals. It helps you increase your knowledge and skills in an area that interests you, helps you develop more Progressive and business knowledge and helps position yourself for new career opportunities.
What is enrichment?
200
- Ask the customer “Is there anything else I can do for you?” - Thank them for being a loyal customer. - Ask yourself if you are treating the customer the way you would like to be treated.
What are examples of good customer service?
200
*Spike
What is the name of Richard Nantelle's cat?
200
Progressive's Core Values.
What are Integrity, Golden Rule, Objectives, Excellence, and Profit?
200
15.2 Million dollars.
What is how much the NCRT spent last year?
300
Leadership Guide to Success, Books 24x7, University of Phoenix agreement, Career Quest, Manager & Peers.
What are good IDP resources?
300
When dealing with a customer service recovery, this will typically cause greater frustration for the customer.
What is escalating a call to a manager?
300
The amount of time it takes to make a first impression.
What is six seconds?
300
Flo's human and canine sidekicks at the Superstore.
Who are Joe and Pickles?
300
Achieve a 10.5% paid LAE country-wide by January 2012 while producing less than 10% DNM files and creating internal and external promoters. We will accomplish this by leveraging our local presence, service centers, and general skills to deliver an optimal response for each claim.
What is Progressive's claims strategy?
400
This helps you to become more proficient in your current job, adapt to changes in your current role, or prepare for a different position. It’s based on the skills for, and has direct application to, your existing job.
What is upskilling?
400
Communicate, Connect, Choice, Commit
What are the four customer service relationship tenets?
400
These four bullet points help promote a certain component of professional presence. - Make your product memorable and valuable. - Know your skills and talents. - Look for opportunities to showcase talents. - Look to build on your opportunities.
What is visibility?
400
1937
What is the year Progressive was founded?
400
* #1
What does Nick Walsh prefer to be called?
500
A Progressive website specifically designed to assist you in finding a new career path. This website will also help you decide the next logical step in your current career path and goals.
What is Career Quest?
500
An opportunity to increase customer loyalty and retention. Research shows that customers who experience this often end up more loyal than those who have not experienced this.
What is service failure?
500
Doing things well and on time, getting along with others, and respecting diversity.
What is building & cultivating relationships?
500
This coverage allows Progressive to continue to write boat policies at a competitive premium in CAT-exposed areas.
What is Named Storm Deductible?
500
170
What is total number of desks at the new CRC?
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