FDCPA/STATE LAWS
Anyone who is not The Borrower, Spouse in a community property state, or verified attorney.
What is a third party?
This system is used by NCS to collect on defaulted loans, and is also used to notate conversations had with the borrower.
What is Latitude?
This is only given when asked.
What is the name of the company?
These loans come from a bank or private lending institution.
What is a G/F loan?
They are who you directly report to. They are who you call first if you are out sick or will be late.
What are managers?
The FDCPA states we can never can use these due to 3rd party disclosure
What are post cards?
This is never given out to anyone.
What is a password?
These are used to confirm or correct location information with 3rd parties
What are open ended questions?
The loan was transferred to the new servicer and the borrower failed to continue making payments.
What is a re-defaulted?
These have different colors to identify your level of access.
What is your badge lanyard?
If this person fails to contact us within 30 days, we can speak with the borrower again.
What is the borrower's attorney?
This is read and followed each time we get a borrower on the phone to help achieve a successful resolution.
What is the script?
Helps you assume the borrower picked up the phone.
What is casual ID?
This is owed because the borrower failed to show satisfactory academic progress, or they may have falsified their application.
What is a Pell-Grant overpayment?
It's open as long as it's anywhere behind the green generator.
What is parking?
Not doing this is a form of misrepresentation.
What is itemize balances?
This system is used by the dept.of education to see conversations that have taken place with the borrower.
What is Titanium?
This is the first thing we confirm to make sure we are speaking with the correct person.
What is the borrowers name?
Borrowers must already have another loan to get this as it is more of a supplemental loan.
What is a Perkins loan?
Alicia Brunet
Who is HR?
Action is intended when statement is made. Inform consumer that creditor will be advised of lack of action, and that legal action may be necessary.
When can you tell a borrower you intend to pursue garnishment?
You take/do this action each time you leave your computer.
What is locking your computer (station)?
"I'd be happy to tell you why I am calling, I just need to make sure I have the correct person on the phone prior to giving out your personal information." is an example of this rebuttal question with a borrower or third party.
What's this about?
A period in which the borrower doesn't have to make a payment, but still has interest added to the balance.
What is a forebarence?
Received when someone you told us about is hired.
What is employee referral bonus?