Mail & Packages
This is the software/system all mail and packages are logged into
What is StarRez
These are the 2 time options temp/extended keys may be checked out for
What is 1-hour and 72-hours
This is how many residents to greet during your workshift
What is all of them
What is call campus police to do a wellness check
This is where CAs log a shift they want to get covered
What is the shift coverage document
Mail and packages organized on the shelves in this manner
What is by resident last name
This is how many keys residents receive at check-in
What is 1 or 2, it depends on the area
When a resident is being difficult at the service desk, This is who can assist the CA
What is desk supervisor, RLC, GA, RA, etc. Any one of these.
What is call RA on Duty and don't give them the keys
This is the action that a CA does in StarRez when a resident picks up a package
What is Issue the mail/package
This is how residents know if they have received mail or package
What is they receive an automatic email from StarRez
This is hung any time a key is removed from a key cabinet
What is a key tag
These are 3 things to do when a CA greets someone at the desk
What is 1) look at them, 2) smile, and 3) greet them
These are 3 things CAs do when there is a fire alarm
What is 1) lock the key cabinets, 2) close down the service desk, and 3) prevent people from entering the building
These are the 2 places to log something that was lost and/or found
What is the 1) desk log and 2) lost and found inquiries Google sheet
After StarRez, this is the 2nd place to search for a resident name
What is the NCSU Directory
This is where we collect a resident signature for a temp key
This is the exact wording of how we are to answer the Service Desk telephone
What is Good morning/afternoon, Thank you for calling the NAME Service Desk, this is NAME speaking, how may I help you?
When a panic button is pressed, this is what happens next
What is Campus Police will call the Service Desk
What is click on the schedule week tab and find the CA name
This is where we document problem RTS (Return to Sender) packages
What is the Problem Package tab on the Mail and Package Log
What is securely aka locked up
These are the 3 ways to answer residentt questions
What is in-person, email, and phone
When EMS arrives at the Service Desk, this is what the CA does
What is call the RA on Duty
What is they work their shift