Checking & Saving
How often does interest compound in a CD? and how often does it compound in a money market?
Monthly and in a MM daily
What does the abbreviations SASS stand for?
Service And Sales with a Smile
What Business checking account do we offer?
Quest business performance checking, quest business balance checking & Non-Profit checking
Who is our CEO?
Kathy Orivitz
Can you explain what each term means and when we would possibly need to use them, Money Gram, Balance History, Excess vs Pre-pay, Unapplied bucket, & OFAC
MG - verify every official Navigant check to see if it has never been cashed or has a stop payment.
BH - check GLs at EOD
EX vs Pre - if a member pays extra, the rest of the amount after the Regular payment is made can go towards principle and the next monthly payment
Unapp - on mortgages u can add a partial payment in a bucket until you reach the full amount of the payment, typically for people making partial payments weekly to budget
OFAC - Office of Foreign Assets Control - list of countries and people the USA does not do transactions with
What 3 qualifications do you need, to receive the 4.00% APY for the Journey Rewards Checking?
12 Debit Card purchase per month
One direct deposit or auto payment per month
Sign up for E-Statement's
How many SASS quarters are there in a year? & what months are they?
4 quarters
Q1 - January, February & March
Q2 - April, May & June
Q3 - July, August, & September
Q4 - October, November & December
What is the daily limit for both consumer and business debit cards? & what is daily limit for ATM cash withdraw?
2,500 for consumer and 5,000 for Business
ATM cash withdraw is 1,000
What "region" are we in? & What branches are a part of our region?
Central region.
Warren, Riverside, North Providence, Providence, Warwick, Warwick Ave & Cranston
How much are temp checks and how do you transact them on DNA? & How much are a copy of monthly statements? & how much is it to use night drop?
after first 4 checks they are $10 for each page. statements are $5 for each statement. put money into GL under warren "miscellanies income" and night drop is free
What is a draw account, and where does it connect to and from?
overdraft protection that is connected to a checking account to keep from being in the negative. typically comes from a savings account or a CRLR
When do MSR get paid their pay outs for achieving their goals?
monthly
when you have, a check made pay to the person and they want to deposit it into their business account, is this allowed?
Yes, because they are a signer on the business account
Who are all the regional managers? Who is our regional manager and what is their last name?
Joanne Baz, Johnathan Rodrick, Heather Boyce & Mike Rossi.
Joanne Baz is our regional
Can you name or describe a type of fraud and how would you go about it?
older member withdrawing large amount of cash
new account depositing large amount of cash
depositing fraudulent checks for high amounts they don't have to cover
getting more people involved/ asking questions asking management and security
depositing a large amount into an account that has been inactive for a long time
At what age can you withdraw from an IRA to avoid an IRS penalty? & if money is a CD IRA with Navigant, is there a penalty for early withdraw?
59 and a half & Yes
What are the branch SASS goals of 2024?
Consumer checking, business checking, equity lending, consumer lending & NCU wealth management.
How many points do you get for business accounts for SASS?
5 Points
What makes Navigant Great?
responsive service
members have a voice in front of the board
bonus dividends
community based
What is the procedure when a non-member is cashing a On Us Check for the first time? & what should you do when you a cashing an on-us check for any member or non-member?
We make them a profile on DNA, and we call the maker of the check to verify accuracy of the check.
and we also always verify the signature
Can you name every part of a check? & what are all kinds of "pay to" endorsements and who accurately signs them? also which amount do we go by?
date, payee, amount line and number, makers signature & drawee bank.
"and" both names need to sign. "or" one or the other need to sign, no and or "or" but has two names Ethier or need to sign
we go by the legal line
Who are our business partners?
NCUWM - Reid Hanson
Mortgage - Olga Kino
Business Banking - Derek Quigley
Merchant services - Clover
What documents do you need to open a business account?
Tax ID Number (for business)
Articles of incorporation or LLC Paperwork
Active on secretary of state
Name 5 Executives.
Kathy Orivitzs, David Decubellis, Jason Jolin, Jon Roberts, Lisa Dandeneau, Michael Mattone & David Pellegrino
What triggers a CTR and what information do you need from the member?
Any cash deposit or withdraws over 10k and a penny. Information you need form the member is reason for cash withdraw, verify occupation and employer and verify we have the accurate social security
if depositing into a joint account, we need to get all the information for each signer on the account.