This was the first topic of Negotiation Essentials, Part 2
What is Listening?
He taught Negotiation Essentials, Part 1
Who is Steve Altman?
Negotiation basics or essentials
What was the main topic of the training?
She had to spend part of her vacation preparing
Who is Melissa?
They told their supervisors they really enjoyed the trainings
Who is everyone?
These were scheduling choices made to accommodate Field Offices in other time zones?
What are afternoon training slots?
They their training debut in the Negotiation Essentials Part 2 training?
Who are Trisha and Shannon?
A popular and requested topic
What was the section on dealing with difficult behavior?
Whitney experienced this unexpected skill development opportunity when things did not go as expected
What is learning to assemble and conduct feedback groups?
When participants keep their video turned off
What is something we do NOT like about training via ZOOM?
The amount of students slots allowed in each training session
What is 25 slots?
Whos is Ed?
This was particularly hard for many participants to do
Listen without injecting opinions, remarks
What are the instructions for the roleplays?
She was the person who requested that ADR conduct this training during the pandemic (rather than waiting until we are back in the office).
Who is Ellen?
Jane's instructions on dress
Professional attire from the waste up
They should have received Academy Awards
Who are Karen Tanenbaum, Erica Pizzec and Molly Young?
Participants said this was one of the most valuable parts of Steve's training
What are his well integrated examples of cases he negotiated or mediated?
Two out of three groups got this exercise wrong
What was the first roleplay instruction in Negotiation Essentials, Part 2?
One of the hardest internal battles we fought
What is convincing IT to let us use Zoom for the training?
The result of repeated practice sessions and group feedback
A professional and valuable training
Who are Shannon and Trisha?
One thing participants did not get to practice
What is distributive bargaining?
She became a Zoom and Zoom manual expert
Who is Shannon?
Who is Trisha?
Who is Whitney?