Introduction
This process is used whenever two or more people try to reach a mutually acceptable decision.
What is exchanged during negotiation?
Information and offers.
What creates the need for negotiation?
Conflict of interest.
What is the first step before negotiation begins?
Preparation
Which negotiation focuses on a win-win outcome?
Integrative negotiation.
Negotiation involves how many or more parties?
Two or more parties
Negotiation involves both common and ______ interests.
Conflicting
Can negotiation happen with only one person?
No
What is making the first offer called?
Anchoring
Which negotiation assumes there is a fixed amount of value?
Distributive negotiation.
Is negotiation used only in business?
No
What happens if both parties agree?
An agreement is reached.
Is negotiation voluntary?
Yes
What skill involves listening carefully to the other person?
Active listening.
Negotiating with a shopkeeper is commonly called what?
Bargaining.
What is the main goal of negotiation?
To reach an agreement
What is the process of discussing issues to solve a problem called?
Negotiation
Give one example of a tangible issue in negotiation.
Price, salary, or money.
Should concessions be given without getting something in return?
No
Which type of negotiation is better for long-term relationships?
Win-Win (Integrative Negotiation).
Negotiation is a process of ________.
Communication
Name one situation where negotiation is used.
Salary discussion, buying a product, business deals, or family decisions.
500
Give one example of an intangible issue in negotiation.
Trust, reputation, or relationship.
Which skill helps a negotiator stay calm?
Patience or self-control.
Name one quality of a good negotiator.
Listening, patience, empathy, confidence, or communication.