Product
What kind of note would you leave for a patient that did not answer when we called.
Scheduling Call
What is the only RAYUS location in Massachusetts that offers X-Ray services
Dedham
How long after getting a tattoo must a patient wait before scheduling an MRI at Rayus?
6 weeks
A patient who is scheduled for Xray's is calling to request an uber for their appointment tomorrow. How should you proceed?
For this situation we would not be able to schedule an uber, a patient must be getting an MRI for us to be able to schedule one.
If a patient provides you with a new law firm that is not in our system who and where do you post that information
Send it to the Channel so that PCL's can add.
Where is the order located?
Under "physicians order" in the documents tab
Patients at Open MRI of New England / Advanced Radiology in Rhode Island must arrive this many minutes before their appointment.
30 minutes
What modality code is used for X-Ray in Rayus
Plain Film
A patient informs you they just got a tattoo done and they are trying to get scheduled for a MRI. What must we inform them.
We are unable can't get you scanned unless 6 weeks have passed, We will contact your doctor for further assistance.
What time periods are we able to schedule Ubers for?
Monday- Friday 9am- 3pm
How do you indicate when a patient's order is sent to a imaging center?
Go to schedule an appointment but leave the day and time blank and click "sent to center"
For RAYUS locations, patients are limited to this many scans per visit before needing a second appointment
2 scans
If a patient at Longwood (Brookline) has bullet fragments, when is it OK to scan?
If fragments have been there more than 3 months
A patient calls in asking for reports and images. How should you proceed?
Check to see if they are ready (under document tab) and if they are get an email for the patient and send it in the channel.
If they are not ready let the patient know and inform them it will be send to their doctor as soon as it is completed.
When should a clearance X-ray be ordered for an NVR patient before an MRI?
If the patient answers yes to potential metal in eyes/body part or works with metal without always wearing safety glasses
What should you do if a patient needs to be canceled?
will leave a note in product and let PCL’s know in the channel
Which Rayus locations should be used LAST RESORT only
Chelmsford and Peabody
Who is always added as the referring physician for Rhode Island (EXA) patients?
Avery Knapp
You go to schedule a patient and notice that they have two charts. one has a C/L spine and the other has R/L Shoulder and T spine. for a total of 5 scans, How should you proceed?
Confirm that there are no notes in the patient chart. Send a message to the PCL channel asking them to email Toris team for confirmation on scanning more than 4 scans.
Who is always added as the referring physician at Longwood MR
Advanced Imaging Centers
How long is a patient in "intake sent" status
1 hour
What locations offer CT's?
RAYUS - Springfield,
Naugatuck Valley Radiology- Waterbury& Southbury
ALL Open MRI of New England/ Advanced Radiology Locations
When are clearance X-rays done at OpenMRI of New England in Rhode Island?
The same day before the MRI
While you are going through screening questions, the patient mentions that they have a heart stent. How should you proceed?
Ask how long they have had the stents If more than 6 weeks we can proceed to schedule at Longwood or Rayus
In Rhode Island, bullet or bullet fragments can be scanned if the fragment meets these three conditions: at least 3 months old AND not located in what body areas?
eyes, head, or chest