Category 1
For aggressive behaviors/situations in the clinic the first step is...
Instruct the patient(s) to leave clinic premises immediately.
If the patient is in the beginning stages of aggressive behaviors staff should try to...
defuse the situation.
If the patient disconnects from the call or walks out of the clinic...
Attempted to follow up via phone and encourage patient to see a medication professional as soon as possible.
Who can prescribe psychiatric medications in psychiatry department at NHH
Dr. Wulsin and Hannah Davis.
If you begin to feel burnout, who can you tell?
Your manager so that they can support you.
If someone that is displaying aggressive behaviors and refuses to leave the premises, you should...
Call 911 immediately.
If the patient is describing medication management side effects, you should attempt to...
Schedule a same day psychiatry appointment.
A call makes it category three if the patient is experiencing...
mild negative side effects from prescribed psychiatric medications leading to impairment of daily functioning.
Who can provide therapy at NHH.
Cassie, Crissy and Diane.
What is one of the most common causes of employee burnout?
Too much work, not enough work, compensation, environment and management.
For aggressive behaviors or situations in the clinic, if they are agreeable to leaving the building you should never...
escort patient out of the building alone
If the staff is unable to defuse the situation and the patient continues to escalate, you should...
Ask them to leave the premise immediately and if they refuse, call 911.
If possible, you should schedule a...
Same day appointment.
What is Hannah's credentials.
What is a typical sign of employee burnout?
Sickness, mistakes, motivation, turnover and patients.
If someone is displaying suicidal ideations and homicidal ideations and leaves the clinic or disconnects the call you should immediately...
Contact 911 and describe the psychiatric emergency that is taking place. If they were in person, try to remember to see what they were wearing to be able to provide dispatch with a description.
What should you never do with the phone when someone's call in is category 1 or 2...
Disconnect or transfer patient.
If unable to schedule a same day appointment...
reach out to psychiatry via phone or athena messaging.
Can Cassie, Crissy and Diane prescribe medications?
No.
What is a way to prevent employee burnout?
Self-care and management taking care of employees.
If a patient comes in and you have identified that their concern is in category one, you can contact the following people to assess:
BHD, psychiatry, BHC and MD's.
NEVER leave the patient alone while waiting for assessment. Have a support staff sit with them until a provider responds.
If you are unable to schedule a same day appointment for moderate to severe medication issues you should...
Reach out to the provider via phone or athena message.
Make sure that you create the following describing what actions have taken place...
If Hannah is a psychiatric mental health nurse practitioner, does this mean she is a psychiatrist?
No. She is a nurse practitioner. She does not have a MD or DO.
Is it healthy to answer your work email at home?
No, you should have boundaries.