Omega
How many beneficiary designation options are available in Omega?
1: Primary
2: Contingent
3: Irrevocable
When can you no longer add the API to your existing policy?
When you have opted out 3 months in a row.
The most common reason agents fail underwriting portion of the call?
Not reading verbatim.
What is the name of the CEO of Neilson Financial services?
Gavin Donnelly.
How long is the mandatory incontestability limitation?
Under the mandatory incontestability limitation, an insurance company only has two years after it issues the policy to void the policy if it discovers an error in a material fact in the application.
How do you fix not being able to enter underwriting because you don't have an address inputted for the customer?
Do not take down there postal code at the inbound call screen enter just the postal code in the address feild after and you will be able to enter underwriting (only works if you do not enter a postal code at the beginning of the call)
What are the big 4 for critical illness?
Cancer, heart attack, stroke, coronary bypass graft.
Can you change the wording of a question?
Yes as long as it does not change the intent.
What is our old address in Toronto?
88 Queens Quay West
What is the final step in the activation of the policy?
The final step in the activation of the policy is getting the policyholder to sign and date an acknowledgment stating that he has received and accepted the policy.
What types of coverage do clients not need to mention when they are asked if they current have any whole of life coverage?
Term and coverage through their employer.
What are the three policy features available with cover direct?
Child coverage rider, Critical Illness Rider and Terminal Illness.
Most QA Reds occur on this type of call?
Callbacks
When did we launch Cover direct in Canada?
April 2021
What is the recommended amount to have in your emergency fund?
Three to six months regular expenses.
What is your expected conversion rate for reharvest? Inbound? Outbound?
Reharvest: 1%
Inbound: 15-20%
Outbound: 10-15%
What is the age range we can cover with Neilson FS Insurance products?
18-80 between cover direct and seniors choice (sorry zesty you don't count anymore)
What is the cardinal sin in the intro?
Not mentioning you are a licensed sales advisor at cover direct Insurance agency.
What was the first company Gavin created and what countries does it still operate in?
Canada and Australia.
What is a dividend?
A dividend is a distribution of a percentage of company profits by the Board of Directors to company shareholders.
How many email quotes can you send a customer?
1,2 or 3.
What are the built in policy features for cover direct? (The 5 points that are in the script****)
1: No fees to set up or make changes to the policy
2: No waiting period, covered right away
3: Terminal Illness Coverage
4: Whole of life covered from day one
5: Specialists claims team
What is the one question in the Med Q that the underwriters give us leeway to change the wording?
Are you happy with the height and weight details you provided?
What is our digital marketing team called and where is it located?
Thinkbait and Dublin Ireland
What is an insured annuity?
An insured annuity is a strategy that uses combination of two separate insurance products: a permanent life insurance policy and a straight life annuity