The Sharp Experience
This means we care for the whole person, not just a medical condition.
What is Patient Centered Care?
When are new hires eligible for medical coverage?
A. As of your hire date
B. After 30 days of employment
C. 1st of the month following 30 days of employment
D. After 90 days of employment
C. 1st of the month following 30 days of employment
This term describes a learning culture whose focus is on improving systems while holding each other accountable for our behavioral choices
What is a Just and Accountable Culture?
True or False: Alcohol-based hand rub is more effective than soap and water for visibly soiled hands.
FALSE
You just received an email from “IT Support” asking you to click a link to reset your password immediately. What’s your next move?
Do NOT click the link. Verify the sender and report the email to phishing@sharp.com
There are twelve of these that were created to help employees understand what actions uphold the Pillars of Excellence when modeled daily.
What are the Everyday Actions?
Who is eligible to enroll in medical/vision benefits?
A. Fulltime employees
B. Part-Time employees
C. Per diem employees
D. All of the above
D. All of the above
At Sharp HealthCare, this system stands for “Real Learning” and is used to report safety events, including near misses, which are used to improve system processes.
What is RL Solutions?
Name one situation where soap and water are required instead of alcohol-based hand rub.
What is when hands are visibly soiled or after caring for a patient with C. difficile?
You’re creating a password for your work account. Which option is the safest?
A. Sharp2025!
B. MyDogSpot123
C. LogicGuardsTheGate!2
C. LogicGuardsTheGate!2 (Long passphrases are strongest.)
Sharp HealthCare adopted seven of these as the foundation for its vision.
What are the Pillars of Excellence?
True or False: Are employee able to enroll in or make changes to the SharpSaver Retirement Plan 401(a) and/or the Lincoln Financial Retirement Plan 403(b) at any time throughout the year?
TRUE
This confidential support program helps staff cope after stressful events and helps prevent “second victims.”
What is CAREforYou?
PPE is the acronym for.
What is Personal Protective Equipment?
You get a push notification from Okta Verify to confirm login but you didn’t try to log in. What should you do?
Do NOT click. Call TAC and report it immediately.
This is everything we do to fulfill our vision of being the best place to work, to practice medicine and to receive care.
What is The Sharp Experience?
What happens if I miss the new hire enrollment deadline?
A. You will need to enroll in the following annual Open enrollment which occurs each November and effective the following January.
B. You can enroll during the year if you have an IRS qualifying event.
C. A or B
D. A only
B. You can enroll during the year if you have an IRS qualifying event.
This HRO skill provides a framework for escalating and effectively conveying concerns in a way that avoids blame.
What is CUS?
Which of the following is considered a high-touch surface in healthcare settings?
A. Ceiling tiles
B. Bed rails
C. Floor corners
D. Curtains
B. Bed rails
Your screen suddenly shows a message demanding payment to unlock your files. What’s your first step?
Do NOT click. Call TAC right away.
These are what help us bring The Sharp Experience to life.
What are The Sharp Experience Foundational Tools?
Do I receive a benefit if I waive my medical insurance coverage?
Yes - Full-Time employee assigned 60-80 hours who actively elect the waive medical credit, will receive $20 added to your bi-weekly gross earnings.
This leading San Diego health system is committed to zero harm and continuous improvement as it advances on its journey to becoming a High Reliability Organization.
What is Sharp HealthCare?
Which of the following is the most effective way to prevent healthcare-associated infections?
A. Wearing gloves at all times
B. Hand hygiene before and after patient contact
C. Using antibiotics for all patients
D. Cleaning surfaces once a week
B. Hand hygiene before and after patient contact
You’re asked to share your login credentials with a coworker who “just needs it for a quick fix.” What’s the correct response?
Never share credentials. Direct them to TAC for proper access.