All About Baguio
The year when Camp John Hay was developed for the rest and recreation of the U.S. Armed Forces.
1903
A core value that fosters a culture of collaboration, respect, and continuous improvement among the stakeholders
Teamwork
The process of preparing a guest’s bed for the night, usually including dimming lights and placing chocolates.
Turn down Service (TDS)
Sets the tone for all of the other body language that conveys meaning.
Posture
Where guests have requested privacy, must be reported to the Security Department for monitoring, and must not be disturbed or knocked at any time; minimal noise should be maintained around the area.
Do Not Disturb or DND
Baguio City is said to be cooler on the average than any place in lowlands by what degrees?
A. 5 degrees
B. 7 degrees
C. 8 degrees
D. 9 degrees
E. 10 degrees
C. 8 degrees
In personal branding, it refers to the execution of tasks and actions, and the application of abilities and character traits.
Performance
This is a detailed account of a guest’s charges and payments during their stay.
DOUBLE POINTS (X2)
Folio
A rule used in proper greetings such as maintaining eye contact, smiling, and greeting guests with the Mabuhay greeting and gesture?
10-5 Rule
Refers to any person who is not a registered guest but accompanies or visits the registered guest in their room or within hotel premises. This can include friends, relatives, or visitors who temporarily stay or visit but are not officially checked in.
Visitors are only allowed until 10:00PM in the room.
Joiner
In what year did the Japanese forces bombed Camp John Hay in Baguio City
DOUBLE POINTS (X2)
1941 or December 8, 1941
The way a person presents his physical self to the others.
Image
A menu style where each dish is priced separately.
A la Carte
Appropriate for public servants as front liners of the industry.
Business Eye Contact / Business Look
This is the protection of individual personal information in information and communications systems in both the government and private sector.
Data Privacy
Folks say that the city got its name from a mossy flowering plant that grew in this city, what is it called?
"Bag-iw"
What are the 3 things to work on for positive attitude
1. Attitude
2. Thinking
3. Behavior
Which luxury hotel brand is renowned for its underwater hotel rooms?
+500 points
The Conrad Maldives Rangali Island features the world’s first underwater hotel suite
What are the 3 types of communication used in the hospitality industry?
Informative, Respectful, and Formal
This is a special category of personal data that is more private or delicate and requires higher protection.
Examples in a hotel setting:
Sensitive Personal Data