AALS
This system is used to add lines
What is Dash?
What is future dated cancel?
The amount of time to pay Assurant for any outstanding fees / deductibles
What is when 90 days from originally filing the claim?
This action immediately makes any collection 0 dollars for the day
What is deleting a payment arrangement?
What is 75%?
These three expectations are something you should always set and confirm before getting off the phone
What is sim status/plan, MRC, and tracking notifications
This is the goal for cancels per 100
What is 7 per 100?
Two ways to verify in order to file a claim
What is PIN (online or over the phone) or with the My T-Mobile login through mytmoclaim.com?
This is the amount you collect on a balance using an FDP
What is 50%?
This is the opposite of FCR, and tends to be used as a 2 day measurement
As long as qualifications are met
What is how to know a customer is qualified for a promotion even if different parts are completed on different dates?
This never has to be disclosed when cancelling a line
What is a trick question. Everything must be disclosed (potential promotion impacts, change in MRC, notifications sent, disclosures, etc...)
The length of an eligible productivity call
What is 20 seconds?
This system is where the most up to date stay connected impacts are
What is Samson?
What is an ineligible FCR call?
This department is where we transfer RSL add a line calls
What is activations?
These cancel types DO NOT qualify for churn
What is deceased and fraud cancel types?
When do you have to wait 12 months to upgrade?
What is JUMP 2.0?
What is the measurement of stay connected every single day to determine the customer is Stay Connected Eligible?
What is a Nightly Snapshot
Internal transfers to your supervisor.
What is an eligible FCR call?
This team prevents Fraud on accounts when adding lines
Who is the Order Verification team?
This is refunded after the device return is processed
What is Device Connection Charge (DCC)?
My phone has liquid damage, can I do a JUMP upgrade?
What is no?
These accounts have Stay Connected impacts measured, but are not compensation impacting
What are employee and business accounts?
These specialized call types are FCR eligible from employees.
What is an RSL call?