Customer’s device is locked into their carrier, they want to find out about removing the carrier lock. You offer to call the wireless provider for the customer.
What is CP596
100
Sign in
What is Settings>General>iCloud?
100
Customer is having iPhone issues. This is their third time calling in today about this issue.
What is transfer to T2?
100
Customer has too many Apple ID's and wants to erase them all but 1.
What is when do you follow CP1396?
100
Refer a customer who was charged $3.99 for an app that he did not purchase but doesn't want to wait 15 min for the iTunes advisor to come on the line.
Customer is not able to open iTunes on their windows PC.
What is T1 iOS
200
How to log a case when the customer has an issue using their Apple ID with FaceTime on all of his iOS devices.
What is follow CP1403.
200
In step 2, You should see this message "The software on [your device name] needs to be restored to factory settings or updated."
What is HT203122?
300
DAILY DOUBLE!!!!!!!!!
Customer is not able to create an iCloud backup.
What is HT203516?
300
Access to the latest version of all your documents from any device.
What is iCloud Drive?
300
Customer lives in Miami and wants to purchase applecare+ for his new iPad.
What is transfer to Agreement Admin?
300
Your access to Apple services like the App Store, Apple Music, iCloud, iMessage, FaceTime and more.
What is an Apple ID?
300
Step 1, when trying to locate missing content in the store.
What is HT203167?
400
Customer is calling in because they are not able to hear when they are talking to someone on their phone.
What is HT203800?
400
Advise the customer that they will receive a full or prorated refund based on the subscription type and the amount of time that has passed since the upgrade was purchased.
What is CP1381?
400
Customer is repeatedly asked for payment information when trying to download apps, even free ones.
What is transfer to iTunes T1
400
Requires at least two to sign in successfully:Your Apple ID password, Access to one of your trusted devices, Your Recovery Key
What is Two-step verification?
400
DAILY DOUBLE!!!!!
Everything you need to be entertained.
What is iTunes?
500
Customer is calling in about broken screen. They want to set up an ERS repair. You need the serial number for device but neither you or the customer know where to locate it.
What is HT204308?
500
Customer complaining of Mail and data loss
What is when to follow CP1325?
500
Customer is having issues upgrading to El Capitan and is at a starbucks on wifi.
What is transfer to CPU?
500
Change my iTunes store billing information.
What is HT201266?
500
Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended effects.
What is remove and reinstall iTunes and related software components for Windows 7 or later (HT204275)?