Payment
How does an escrow account for insurance work?
PNC pays the annual premium in advance to the insurance compant and the customer pays it monthly to PNC.
Which screen is used to see the letters sent?
(Bonus point: how do we open them?)
PL05
Bonus point: F3
Provide the 3 necessary items for the verification.
-Full name.
-Property address.
-Last 4 of SSN.
Which task do we open to add a cell ph #?
CRADDR
Detail the 4 ways to deposit a refund back to escrow.
1. Online: pnc.com
2. Local branch.
3. On the phone: with mortgage dept.
4. Regular mail: endorsing the check + "escrow only deposit".
Time frame for a regular single payment.
7-10 business days
Which screen is used to check previous notes?
HAZN
Time frame to update USR4.
60 days.
Which task is used to cancel the LPI lapse?
ASGCXL
Name in what situations we are not able to update with verbal update.
-Flood.
-LPI.
(and flood LPI, of course)
Explain the steps to send a payment overnight.
(Bonus point: what is the t/f for it?)
1. Update policy on HAZ1.
2. Press F9 - Batch Code: HOT, HAZ: 2, SEP: Y - Enter.
3. Paste template on HAZN.
4. Send forms to Checkers.
How can we see the disbursement and refund history?
HAZ1 - DHST/PF17
If the customer's daughter was verbally authorized early and she calls back, are we able to go on with the call?
No, the verbal authorization only lasts for the duration of that call.
Which task is used to send the authorized 3rd party form?
Explain the LPI cancellation process.
1. Confirm EOI is rcvd and acceptable.
2. PF15 + PF16.
3. Update pref policy. Send payment if needed.
4. Explain refund goes back to escrow (7 bs days) and cancellation letter will be rcvd.
When do we send the Pending (1) payment?
Never.
Joke: only if effective date is +21 days away.
Name the 3 screens used to see authorized 3rd parties.
1. MEM1
2. NBID
3. MAS1 - BOR1
If a customer is being transferred fully verified from the mortgage dept, is it required to say the recording disclosure?
Yes.
Which task is used to change the property address?
We can't change the property address, only the mailing address.
Explain the midterm change procedure.
1. Provide MCI for new policy.
2. Advise to cancel the previous policy the same day the other one starts.
3. Deposit refund back to escrow - explain 4 ways.
4. Offer escrow analysis.
How do we confirm a refund was sent to the customer for an overage and it is not a LPI refund?
063 code is for LPI refund.
307 code is for overage.
SER1 - HHAZ
What is the verification process for an agent?
-Full name.
-Agency/insco.
-Customer full name.
-Property address.
-Policy #.
-Callback ph #.
Explain step by step how to open a task.
1. TSK1
2. Task ID
3. Enterx2, F10, F5.
4. No log code.
5. Paste note template.
What is the difference between dsb stop and stop pay?
Dsb stop: to avoid payment being sent.
Stop pay: to stop a payment sent from being cashed.