What Am I
I am a program that allows you to send text messages to callers
What is MedChat
I was Vaccinated in Missouri will my record be found in the portal?
What is no
Within our first sentence of standard greeting we ask for what two things?
What is what county and state do you live?
What two keys on the key board would you press to search the script
What is CTRL F
I am where you communicate with other maximus employees
What is Microsoft Teams
I was vaccinated at Veterans Affairs will my record be found in the portal?
What is no
We always ask if a caller is in a safe place if they are wanting their resources given what?
What is verbally to write down.
The script works best in what mode?
Accessibility Mode
An electronic vaccination record drawn from the data stored in the California immunization registry.
What is a Digital Covid-19 Vaccine Record
I was vaccinated at a mass vax site in Los Angels will my digital record be found in the portal?
What is yes
When ending our call which scripting to do we read to the caller?
What is standard closure
You can find your scripts through which website?
What is the fss intranet
A troubleshooting chat to assist in locating your Digital Vaccine Record. It will ask you to upload a picture of your government issued ID as well as a picture of your vaccination card.
What is the Virtual Assistant?
I was vaccinated at a Federal Prison will my record be found in the portal?
What is no
You have 30 seconds to find the standard closure starting now
psst CTRL + F "great day"
What is page 14
Always start your calls on what portion of the script?
What is the standard greeting
I was vaccinated in San Diego but I have recently moved to Texas will my record still be found in the portal?
What is yes
You have 30 seconds to find the standard greeting and say the page number starting now!
what is page 7
What parts of the script do we not read to the caller?
What is the bold print