Nesting Jeopardy

Food Brings People Together

100

Which Holiday do we celebrate formed around Food, Football and Family? 

Thanksgiving 

200

What food is referred to as a short stack? 

Pancakes 

300

3 most popular foods at a BBQ/ Cookout

Hamburgers              Salads (Mac/ Pasta/ Potatoe) 

Hot dogs                   Corn on the Cob 

Chicken                     Kabobs 

400

Name the most popular vegetable! 

Corn/ Sweet corn OR

Carrots 

500

Most Famous Restuarant chain in US (including fast food) 

1. McDonalds Total sales: $40.41 billion 

2. Starbucks  Total sales: $22.28 billion 

3. Chick-fil-A  Total sales: $12.67 billion 

Jurisdictional

100

Which state has its own specialty team to handle all the tasks? 

Montana 

200

Which state only offers Staff estimating as a Inspection option? 

Massachusetts 

300

Which 2 states do you need a direction to pay to issue a payment directly to body shop? 

New York and New Jersey 

400

Which State do you need to copay an estimate payment from $1 for an insured w/ lien holder listed? 

Mississippi 

500

Which state has a different ADSP reading? 

Minnesota 

Property Damage

100

Which coverage on policy strips pays for estimate repairs for our Insured? 

G Coverage / Collision 

200

Within our Demand Pool states with the exception of New York and New Jersey when receiving a supplement estimate payment who do we send the payment to? 

The Body Shop!  

300

What task is generated when there is a problem getting the vehicle moved to Salvage (IAA or Copart) and is it a priority task on the wave report? 

Vehicle release issues & Yes! 

You can find these tasks under Step 1 -Priority OOG or Step 2- Priority/ 1 Day SLO 

400

Where do Body Shops send Supplement requests? 

 B2B Portal 

*If the body shop does not know how to do so we can email them a letter showing instructions on how to register and get a supplement sent 

500

What is the Inspection option for Motorcycles? 

Vendor Assist 

Medical Bills

100

What are the 2 platforms we use for Medical Bills? 

3Pet and ISE3  aka bill flow aka data capture

200

When working medical bills - Your first step is to identify the injured party and their COL.  What should you confirm when the COL is PAID. 

If Claim was Settled on Agreement and Release or General Release

300

If the Claim is settled on an Agreement and Release what documentation do we need to look for? 

Payment direction template from the CS 

400

What is the button ( bottom left of the page)  called when sending a med bill to ISE3 

Data Capture 

500

In NY when we receive a Claimant medical bill what letter (FC Number) do we send and to who? 

FC0004020 & to the Medical Provider

Phones

100

What is the company we use for Language Line calls? 

TransPerfect 

200

What is our ( CA)  call back number and extension? 

844-292-8615 ext 392 

300

What is the first thing you will look at when you receive an inbound call from a Claimant to set up their PD claim? 

LIABILITY/Pending 

400

When is it applicable to say the Call Monitoring notice? 

• Calls received via warm transfer
• Calls where an additional person is brought into the call (3-way call)
• Calls involving a person other than the original caller (customer hands the phone to another party)
• Calls involving placing the original caller on hold and calling to speak to a third party who will not be conferenced in with the customer
• Calls involving a person who requires the use of language line services
• 
  
  • Read disclaimer after getting the interpreter on the line so the customer hears the disclaimer in their language of choice

500

What is the Confirm ID Tool and when do you use it? 

Claim handlers should authenticate a customer prior to sharing and/or updating customer information to ensure we are protecting customer data.

Confirm if customer would like verification code via text or email 

• Have customer read verification code back and enter code in tool.
• If successful ok to update and share information.