Quality Assurance
Tickets
Promotion Codes / Price Adjustments
Quotes
Misc.
100
Proper greeting, request customers name, assurance statement
What is Opening?
100
Item will not add to your shopping cart.
What is Engineering Ticket?
100
14 days.
How long can we honor an expired promotion code?
100
Bid, delivery timeframe, time zone, contact method.
What are Quote notes?
100
Steve and Niraj
Who are the founders?
200
Supplier / Manufacture
What is Jargon
200
You need to follow up with a customer.
What is Sales and Service Ticket?
200
Order number, ship date, reason, amount, approved
What is the POS Exception format?
200
Marci, Mindy, Noel, Jessica, Tiffany.
Who are the quote specialists?
200
15 days.
What is the holding timeframe for checks?
300
avoid off-topic conversations
What is effectively managing time on call?
300
The supplier is closed or restricted
What is Supplier Operations (SOPS) Ticket?
300
Customer found a promotion code on Retail Me Not.
What is an invalid Promotion Code?
300
Stock
What does a quote not secure?
300
CSN Stores
What were we formerly known as?
400
Email, billing / shipping, products, total cost
What is Review Order?
400
You received a licensing error in Cisco.
What is Workforce Planning (WFM) Ticket?
400
Valid promotion code won't apply to the order and the brand is not restricted.
What is POS Exception?
400
Clearance, daily sales and out of stock
What cannot be quoted?
400
Top 50
What is the Priority Queue?
500
Product notes, quote notes, and special sales arrangements.
What is System Usage?
500
Customer used several different credit cards for an order.
What is an example Order Processing Ticket?
500
Sales Panel
Where can you check to see if the brand is an excluded brand?
500
Quote over $12,000.
When do you contact the assigned quote specialist immediately?
500
Spare Bedroom
Where was our very first location?
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