Backups
Articles
Apple id
Transfers
Word Jumble
100
iCloud & iTunes
What are the 2 different ways to make a backup?
100
Passcode lock
HT204306
100
What article would customer use to change apple id ?
HT202667
100
What department would we consult for Repair Status?
Direct Dispatch
100
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iLog
200
Wifi & Apple id
What do you need to restore from an iCloud backup?
200
Handling lost or stolen devices
CP63
200
What is the starting point to all Apple id calls?
CP1340
200
If we are unable to gain agreement , where do we go?
T2
200
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Account Recovery
300
Passcode and touch id
What is not included in an iOS backup?
300
transfer VDNs
CP292
300
If the customer has two factor authentication and no access to a trusted device what is their option to reset the password
Account recovery
300
If a customer is in Florida and wants to buy Apple Care + where do we consult ?
Agreement Admin
300
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activation lock
400
saved passwords, wifi settings, website history and health data
What is included in an encrypted iTunes backup?
400
Consult T2
CP25, CP331
400
What do we need in order to change the customer security questions in the ICST?
Support pin
400
Charged twice for a subscription and wants a refund who do we consult?
iTunes
400
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iMessage
500
Settings>your name ( or iCloud) >backup>backup now
How to create a manual iCloud backup?
500
Handling activation lock ?
CP1416
500
What are the 4 different security types for Apple id's?
Secondary authentication , 2 Factor , 2 Step, Legacy
500
Where do calls for AirPort base station go?
Wireless Multimedia
500
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iCloud support tool
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