Policies
What does it mean to be AEP?
What is "Accepted Evaluation Pending- Accepted with Outstanding Transcripts"?
True or False: You will only be interacting with Military students if you are a Military Advisor.
What is "False"?
When do advisors need to have a new student's course plan created/sent to the student by?
What is "by the end of the student's 1st term"?
By the time a New to SNHU student is assigned to you, how many future terms are they enrolled in by Admission?
What is "2 terms"?
How many holds are there that an advisor can override?
What is "7"?
If a student is academically suspended, how long do they have to wait before coming back for UG and GR?
What is "2 terms for UG & 1 term for GR"?
What is the name of the department Military Students can ask questions about their funding?
What is "Military Benefits"?
True or False: We can guarantee transferability of Credit for Prior Learning for a student before they take is.
What is "False"?
What is the proper process if a student requests to speak to a team lead/member of leadership?
What is "Escalate Feature in Five9"?
True or False: If a student conversation is escalated and they are using disrespectful/threatening language, you must stay on the phone with the student until they disconnect.
What is "False"?
What is the completion rate requirement to be in good SAP standing?
What is "67%"?
Fill in the Blank: When registering a student using a Military benefit, advisors must add a ___________________ to the Notes section of the contact card.
What is "Course Acknowledgement Note"?
Where can you find information about transferability of credit for prior learning opportunities (what the course will come in as, timelines, etc.)?
What is "Kuali Product Catalog-Data Analytics Hub"?
What is the deadline for an advisor to make a decision about a student looking to add or switch a course after a new term has started?
What is "End of Week 1"?
What is the password to override a hold in Banner Self Service?
What is "OVR"?
What does an academic dismissal mean for the student?
What is "Student is unable to return to courses at SNHU and there is no appeal process"?
What is the name of support chat you can connect in for Military Student questions?
What is "BravoSNHU"?
What is "The Commons"?
What is "our general education curriculum"?
Name the 3 types of "New Student Cases"?
What are "New Student, Advisor Change & First Term Student"?
What is Non-Par?
What is "our Non-Participation Policy. Students must submit a graded assignment by the end of Week 1 to remain enrolled in their course"?
Explain what NOSAP means.
What is "When a student fails the conditions of their SAP plan and their aid is revoked for 2 terms without the ability to appeal without exception from a director"?
What is the name of the UK Article that contains a majority of "Need to Know" information to support Military students?
What is "Military Advising FAQ: UK 000004976"?
Name two resources that will help support you as you course plan for your students.
What are "Academic Catalog, Degree Works, Unify, Program Pathways, Your Peers"?
What support service through our benefits provides staff with free counseling and other wellness resources?
What is "EAP (Employee Assistance Program"?
What is an AP hold? Can advisors override it?
What is "SAP Academic Plan in Progress and YES"?