UWR
How long is the initial review on any UWR
1-3 Business days
Do we offer Earthquake Coverage?
No but we are partnered with Palomar and we get a quote that is sent to the AG. The NI has 45 days to obtain the quote.
Where are our checks sent from?
Will we cover a policy with a closed dog bite claim?
We will, but the dog will not be covered.
What should we be checking when turning autopay on/off and or changing the autopay payment method?
Payment Requests
Can we review anything on an E&S quote ?
No we will have to submit an activity to E&S if the agent cannot do it from their end.
What determines if a risk address/policy will require a Difference in Conditions?
Typically, properties with high Fireline scores, but the system will notify the agent if a DIC is mandatory. It should not be selected, if not required by system.
What day does the email get sent out for the RP?
Within 24 hours of the due date on the Disbursement in Billing Center.
Do we cover mold?
We do not cover mold
How do we process a Broker of Record(BOR) Change Request?
They need to go to https://bambooinsurance.com/agency-requests/, and select Book Of Business Management
If the AG/NI sends in photos and it shows that the home is under construction will bamboo accept the UWR
No, the home cannot be under construction or in disrepair
What is Prior Loss Surcharge and what does it increase the policy by?
- The Prior Loss Surcharge recognizes the loss history of an insured, applicant or property in determining the appropriate premium for a new or renewal policy. Loss from the previous year upon renewal, you will have to check the GL's for the carrier to see the surcharge percentage.
What ticket do you enter for a Same Day Void on a payment?
Same Day void ticket in Sharepoint.
Do we write seasonal/secondary homes?
We can write seasonal/secondary properties for certain carriers, check the guidelines.
What do we need for an effective date change on an active policy?
We can only change an effective date to a future date and cannot backdate coverage unless coverage was already in place. Agents can make future effective date changes through the Agent Portal. If either the current effective date or the requested effective date is in the past and a cancel/rewrite is needed, we must receive a request from the lender before proceeding.
Do we require quick release on all windows that are barred?
We need quick releases on rooms that do not have a direct exit outside EI. Bedrooms, bathrooms, etc. If the living room has a window but that window is next to the front or back door leading outside, then no quick release required.
What does the DIC endorsement cover?
Non-weather water (pipe and appliance leaks) losses, theft, and liability
Can we request for finance to send a RP check to another NI, AG, or 3P?
We can, but we will need a signed request from the named insured and submit the ticket, to finance.
Do we accept Tiny homes?
We do accept Tiny homes but it needs to be on a solid foundation and the RCV would need to be above 70,000.
How do we add Solar Panels to a policy Mid-Term and what is the process to get them added on?
We need receipts, and photos.
We do not accept Tesla Solar Panels or if they are just being rented.
In Britecore: You will submit a NR/UB ticket.
In Guidewire: You will submit an activity.
If a claim is open but under a different NI, what do we need to review? Loss Dispute Reviewal.
We need a drivers license with a list all of the insured's previous addresses
What kind of heating is acceptable in a home?
If the heating source is thermostatically controlled and not listed under the unacceptable risks in our guidelines, then it is fine.
Always refer to carrier guidelines for specifics
Can we take payment via email?
We cannot, we can only take payment via phone call. If the insured or agent provides payment info via email, please delete the email in outlook and follow up advising to call us in to make a payment.
If the first named insured on a policy passed away and no one else is on the policy what do we need to speak to a 3P
If a named insured has passed away, we require a Death Certificate, or Power of Attorney/Executor of Estate documentation, regardless of whether the policy is being cancelled or coverage will continue. For cancellations, we also need a signed cancellation request or DocuSign form. If coverage will continue, have the family complete the Death of Named Insured Form, add the POA or Executor as a Named Insured, and submit a activity to UW.
Britecore, remove the deceased insured, and submit a UW - Non-Renew-Add'l NB Unbound Review Ticket for Underwriting to review the deed update requirement.
What do you do if agent and insured has already signed the Policy Application, but they are getting a failed payment alert?
For a failed down payment on a quote, access the quote in PolicyCenter and navigate to the Payments screen. Note the original payment amount, remove the failed payment, and re-enter the payment using Electronic with the original amount. Change the wallet to Primary Wallet (One Inc), select Manage Wallet, and update, replace, or add the correct payment method. Return to the payment screen, select the updated payment method from the Payment Instrument dropdown, click Add, enroll in Automatic Payments if requested, and then Bind and Issue the policy. Wait for quote to bind.