NetSuite12345

NetSuite

100

What is NetSuite?

NetSuite is the world’s leading cloud ERP. It is one unified business management suite, encompassing ERP/financials, CRM and ecommerce

200

How many customers does NetSuite have?

over 24,000!

300

What should you say if you know you are promoting a lead that asks, how much does NetSuite cost?

What you shared today sounds very similar to what some of our customers were doing before purchasing NetSuite. I will find the right person who can answer more of your questions, including anything regarding price

400

What should you say if someone asks, why is NetSuite so much more expensive than what I use now?

• NetSuite encompasses all back-end business processes in one unified suite. By tying together all of these processes you get a more robust tool that can do it all. What are you currently using to handle accounting and financials, HR, customer relationship management, etc.?

500

Is NetSuite cloud solution secure?

• NetSuite’s cloud solution is as secure as what you use for online banking and has never been breached.

ERP/ NetSuite

100

What is SuiteSuccess?

• SuiteSuccess is NetSuite’s go-to market strategy. We have built a solution with all the functionality required for companies to run their business. We've leveraged our 20 years of experience to develop leading practices and walk our prospects through this in detail during the evaluation process. We enable our customers to leverage capabilities to generate value faster, via the stairway approach. Finally, we have an ongoing partnership with the customer allowing them to maximize their business over time. 

200

• How often is NetSuite upgraded?

• NetSuite updates are released twice a year to ensure all customers are running on the most up-to-date instance of our software.

300

What does ERP stand for?

ERP is an acronym for Enterprise Resource Planning.

400

What does ERP software do?

ERP software provides all processes that are essential to run a business such as inventory and order management, accounting, human resources, customer relationship management and more into one integrated system for streamlined business processes and information, increased efficiencies and improved collaboration across the entire organization

500

What is the central feature of ERP?

The central feature of all ERP systems is a shared database that supports multiple functions used by different groups within a company.

Industry Terminology and Objections

100

What is the cloud?

• The Cloud refers to servers that are accessed over the Internet, and the software and databases that run on those servers. Cloud servers are located in data centers all over the world so by using cloud computing, users and companies don’t have to manage physical servers themselves or run software applications on their own machines.

200

What’s the difference between cloud and hosted/on-prem?

The biggest difference between these two systems is how they are deployed. Cloud-based software is hosted on the vendor’s servers and accessed through a web browser. On-premise software is installed locally, on a company’s own computers and servers.

300

What should you say if someone says, can you send me a free trial?

Our customers have told us that it is far more beneficial to first spend time with NetSuite technical resources in order to learn how the product works through detailed demonstrations prior to logging in on their own. I recommend speaking with a product specialist to get this underway, would you mind answering a few more questions to ensure you are put in the right hands?

400

How does NetSuite train its customers to use the system?

The NetSuite Training teams are available to help with any course or certification questions. You also have a dedicated Account Manager who will help you navigate your options when it comes to training and support.

500

• What happens when NetSuite goes offline?

• We have a 99.7% uptime guarantee and generally operate at 99.98%. May I ask if your current system has gone offline or majorly slowed you down in the past year?

NetSuite functionality

100

• Can I use NetSuite away from the office?

• You can use NetSuite anywhere you have a Wi-Fi connection.

200

What is NetSuite’s uptime?

Guaranteed uptime: 99.7%; Actual average uptime: 99.98%

300

What is NetSuite’s relationship to Oracle?

NetSuite was acquired by Oracle in 2016. Since then, NetSuite has been operating in an independent fashion with the backing of Oracle which provides benefits like further funding in research and development of our products to better suit our customers. 

400

What are the 8 industries NetSuite works with?

Services (Software, Services, AMP), General Business, Social Impact, Apparel Footwear & Accessories (AFA), Health & Beauty, Food & Beverage, Manufacturing, Wholesale Distribution.

500

How is NetSuite different than QuickBooks?

While QuickBooks focuses primarily on financial management and accounting, NetSuite offers an entire suite of enterprise grade applications that reaches beyond the needs of accounting and finance. Many of our customers come over from QuickBooks when they realize the value NetSuite brings in terms of real-time reporting and the unified suite.

NetSuite (customers and features and people)

100

Who is our RD?

Libby Lingle

200

• Name a NetSuite customer!

• Any relevant customer as long as they are referenceable!

300

Do we have to customize NetSuite to fit our business?

Based on industry best practices we have. If you wish to customize any functionality to meet your needs our Professional Services team will happily work with you to do so.

400

Who is our CEO?

Safra Katz

500

Who is Evan Goldberg?

Founder and EVP of Oracle NetSuite