LAN/WAN
WWW
HCL Intranet
VPN
IT Help
100
IP
What is the Internet Protocol (Internet Protocol number)?
100
Another name for the internet.
What is the World Wide Web?
100
What is the URL of our Staff Intranet?
http://intranet.hclibrary.org
100
A secure link between computers, often formed across the internet.
What is a VPN?
100
A system used to track all non-emergency technology problems.
What is the IT request system (IT Helpdesk)?
200
A program used to test the connection between to computers.
What is PING?
200
System used to look up and resolve domain names on the web.
What is DNS (Domain Name System)?
200
A private network protected from the outside world.
What is an intranet?
200
A structure that is often used to visualize a VPN.
What is a tunnel?
200
(410) 313-7848
What is the number to be used in case of a technology emergency?
300
A router
What device routes packets between 2 or more LANs?
300
CENTRALOPS.NET.
What is a website that has web diagnostic tools?
300
"staff"
What is the username to log into the Staff Intranet remotely?
300
A device that would normally block access to a network, but when connected over a VPN does not give you any problems.
What is a firewall?
300
The IT secretary.
Who is Beth Tribe?
400
A "packet".
What is the unit of data sent across network cables (between computers)?
400
The Uniform Resource Locator.
What is the URL?
400
Forms, important announcements, help requests, and staff photos.
What are some of the things on our Staff Intranet?
400
The process a VPN connection uses to scramble the data into information that is only decipherable by the VPN server.
What is encryption?
400
HIP is down, the internet on more than one machine is down, or the captive portal is down.
What is an IT emergency?
500
The "Captive Portal".
What is the software used to limit access to the WiFi at HCL.
500
The MAC or hardware address.
What is the unique number burned into each network device?
500
"acc3ss"
What is the password to log into the Staff Intranet remotely?
500
Unfortunately, you cannot do this due to the difficulty in supporting many VPN clients.
Can I use VPN at the library?
500
Inability to print, a single PAC is down, or a receipt printer is not working.
What is a non-emergency IT problem?
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