Basics
Network Wiring
Devices
Random
Internet
100
This is a set of devices connected to each other over physical media.
What is a Network?
A network is a number of devices connected together.
100
These are the most common cabling for local area networks and are capable of speeds up to one gigabit or ten gigabit.
What is Cat5e or Cat6e?
These two types of cabling are very similar twisted pair cables but provide different bandwidth if installed properly. Your speeds are only going to as fast as the slowest point to point connection.
100
This device is responsible for managing traffic across the network.
What is a Router?
A router directs the traffic from each device connected so that they can talk to each other on the network.
100
This is the most important person at the branch.
Who is the Customer?
Our customers are the most important person at Guardian. It is our job to make sure they are happy.
100
The steps you take when you have a device not receiving an internet connection.
What is Troubleshooting?
Follow your connections from the MODEM to the device that isn't working. Check and TEST the wiring that connects the device to the network. Check the ROUTER to make sure that you're getting an IP from the MODEM. Check the ROUTER to see if your device is connected and being issued an IP from the DHCP server.
200
A group of computers and devices connected together to the same router.
What is a LAN?
A local area network is the network of devices connected in the same building to one router.
200
This is the most widely used wiring standard for RJ45 ethernet terminations.
What is 568B?
200
This device allows multiple devices to connect to one another on the network.
What is a Switch?
A switch does not usually manage the network, but allows devices to be connected together.
200
This is the standard residential security package for any sale made at Guardian.
What is 3-1-1?
Three contacts, one motion, and one keypad is the most basic package that we offer during sales. Every sale builds off of this platform.
200
Armstrong, Comcast, Spectrum, Cincinnati Bell, Verizon, and AT&T are all examples of this.
What is an Internet Service Provider?
Internet should be activated prior to us scheduling an activation or residential install. Doorbell Cameras, Video Cameras, Digital Audio, and LiftMaster Garage Controllers all require this to function.
300
This is a protocol that automatically provides a host with an IP address.
What is DHCP?
Dynamic Host Configuration Protocol is handled by a server and assigns IP addresses to the devices on the network. Usually this is also your router.
300
The term for the correct order from the demarcation point to the last connected device on a network.
What is Network Topology?
Modem > Router > Switch > Devices
300
This device allows wireless connections to the network.
What is a Wireless Access Point?
An access point can be a separate device, or built into another device such as a wireless router.
300
This is your most important role of your job.
What is Customer Service?
The customer is our top priority when we are at work. Our main job is to take care of our customers and their needs.
300
This is the minimum speed required per camera or doorbell on interactive installs.
What is 1.5 to 2 mbps upload per device?
400
This is the largest wide area network in the world.
What is the Internet?
The internet is a WAN that spans across a large geographic area to connect local area networks together. This allows you to use the resources connected to it.
400
This is the term for wire that is left on-site before and after termination.
What is a Service Loop?
A service loop should be no bigger than 12 inches in diameter and coiled where appropriate. The length of wire at the end of the service loop should reach the floor and be coiled in the enclosure.
400
This device checks for continuity, shorts, and incorrect wiring.
What is a Network Tester?
A network tester allows you to test the physical media (cable) to ensure it is installed and terminated properly.
400
These are the default entry and exit delay settings on all of our systems.
What is 30 seconds and 60 seconds?
The default entry delay is 30 seconds, and 60 seconds for an exit delay when disarming or arming the panel.
400
This is the number of camera devices that we are allowed to sell and install without special permission.
What is four?
We can sell or install four camera devices (including doorbells) without any special permission from the operations team. Three cameras and one doorbell is the most common sale we should have.
500
A router creates this many networks.
What is One?
Routers are the brains of the modern network. You can only have one Router per network. So one Router creates one Network, and one network is created by one Router.
500
This is the color order for RJ45 568B termination.
What is... White-Orange / Orange / White-Green / Blue / White-Blue / Green / White-Brown / Brown?
When terminating RJ45 you will always have a tip wire (striped) followed by a ring wire (solid).
500
This device connects your local area network to a wide area network.
What is a Modem?
A modem allows you to connect your LAN to the WAN provided by your Internet Service Provider. Modem stands for Modulation-Demodulation and converts Digital/Analog signals to connect to the Internet.
500
This is the number of fire safety devices we can install in a small business.
What is Zero?
Small business installs are commercial settings and will need a proper fire license, permits, and fire panel to properly install fire safety devices.
500
These are the applications loaded on your iPad or Smartphone used to check and test internet while on-site at a customers home.
What are Speedtest/Ookla, Fing, and WiFi Analyzer?
There are free apps that should be loaded on your smartphone or iPad to test the internet speeds and connectivity of wireless devices.