BSA
Holds & Cash Advance
Endorsement & Product Knowledge
REG CC
Teller Tips
100

What does SAR stand for?

What is Suspicious Activity Report

100

If a check is placed on hold in a Savings account, how much is available the same day?

None

100

What type of endorsement is: 

For Deposit Only to account 123456-John Doe

What is a Restrictive Endorsement?

100

Reg CC how much do you leave available for 2 day hold?

$275

100

The only ink colors the Image Camera can read when processing teller work?

What are blue or black ink?

200

What does CIP stand for?

What is Customer Identification Program

200

What additional documentation is needed if a card presented for a cash advance does not include an embossed name on the front?

What is we do not accept cash advance for non-embossed card.


200

What is this endorsement called?

When the payee of the check writes 

"Pay to the Order of...", effectively transferring the funds to a new owner.

What is a 3rd Party Check?

200

Name one type of an EFT (Electronic Funds Transfer)

Debit Card

ACH

Wire Transfer

200

This legendary group dominates customer service, teamwork, and retail banking excellence worldwide.

Who is the Hicksville Bank Retail Team

300

Who is responsible for monitoring and reporting suspicious activity?

Who are All Bank Personnel?

300

If a 2-day business hold is placed on a check on a Saturday, with Monday being a holiday, when will the funds held be available?

What is Thursday

300

Mitigating risk factors, such as compensating balances, available credit, guaranteed funds, or deposit history.

What is Recourse?

300

How many Preauthorized transactions are allowed on a savings?

6 (six)

300

When balancing teller work, this transaction type must always be placed first.

What are credits

400

What are the three stages of money laundering?

What is Placement, Layering, Integration

400

What all is needed prior to completing a cash advance for a non customer?

Driver's license

Social Security number

OFAC

Verifying ID matches the embossed name on the card

400

The only personal checking that doesn't offer a small checkbook at account opening, free of charge.  

What is the Super Now Checking?

400

What is one reason we will place a hold?

New account, 

NO matching funds

suspicious check

400

All vault transactions and ATM vault activities must be performed under this level of oversight.

What is dual control?

500

What penalties can you receive for not complying with BSA?

What are Civil and Criminal penalties

500

What is a valid reason for an exception hold to be placed?

The check was previously returned

Account is overdrawn repeatedly in the last 6-months

We have reason to believe the check will not clear

Check appears altered

Check is post/stale-dated

500

A non-customer can advance this amount via cash advance off a debit/credit card with their name on it.

What is $500 

500

What Drive is the Rate Sheet in? 

Tell me how to finds it?

S drive - Retail - Deposit Rate Sheets - Easy rate Sheets as of nearest date.

500

In the lobby, the teller drawer limit is $8,000 but this higher limit applies to the drive-up secured area.

What is $12,000?

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