Products & Services
This savings product could be a great alternative to a standard savings or CD, but you'll need at least $1,000 in it to start earning interest.
What is a Money Market?
This resource is used to tell when to run Socure or Qualifile or an applicant.
What is the Socure & Qualifile Job Aid?
These are the sections that are required to be completed for the primary applicant in the Application tab.
a. Personal
b. Employment
c. Identification
d. Current Housing (verified address & verified mailing if applicable)
This disclosure is the general "Terms and Conditions" of an account and goes over everything from Member Identification Program, Membership Eligibility, Arbitration of Claims and Disputes, and so much more!
What is the Membership and Account Agreement?
This is the next step after you change an app status to "Fraud."
What is Generate “Adverse Action Notice” in the documents tab?
This optional service is available for members with qualifying checking accounts to overdraw their account up to $1,000.00 and members may opt-in or out at any time.
What is ODP (Overdraft Privilege)?
This procedure goes over the list of disclosures needed and the step-by-step process of opening a new account in LoansPQ.
What is the Opening a New Account (Procedure)?
You cannot complete this step until the signature card has been signed.
Select “Create New Account”
These are the reasons we can share your information as stated in our Privacy Policy disclosure.
What are...
For our everyday business purposes: such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
For our marketing purposes: to offer our products and services to you
For joint marketing with other financial companies?
This refers to the step-up process that verifies the applicant’s identity through submission of a government issued ID and a selfie and must be run as the result of the Socure decision “Refer”.
What is Doc V?
The amount of a member's Mobile Deposit(s) total that will be available immediately after their deposit(s) is/are accepted.
What is $275.00?
Use this procedure when a member does not pass Qualifile and would like to open an account without a checking product which comes with specific restrictions.
What are the Limited Savings Account Procedures?
This is the final step/section completed on the Qualification tab in the Opening a New Account Procedures.
What is Product Selection - Select and/or qualify requested products?
These are the characteristics that would make a checking account eligible for Overdraft Privilege.
What are...
1. The account has been open for at least sixty (60) days
2. The account has deposits totaling at least $250 or more within each thirty (30) day period
3. The account demonstrates consistent deposit activity
4. The account owner is current on all loan obligations with us; and
5. The account is not subject to any legal or administrative order or levy, such as bankruptcy or tax lien. ?
This is the decision reason we would select on the Adverse Action Notice (ADNO) if an applicant's Qualifile decision came back as a 'Decline'.
What is "Poor share draft/checking account history”?
Our coin machines offer a convenient way for members to redeem funds for a large amount of coins, but their accounts must be one of these or meet these requirements for the coin machine fee to be waived.
What are Cub Accounts; Teen Accounts; accounts with an open Checking account with at least $100 in direct deposits or three (3) Visa debit transactions; or any open Savings account with an aggregate monthly balance of $25,000 or more; or accounts with an open, current loan(s) where payments are not 30 days past due?
This resource is used to help determine what acceptable information or documents are needed to verify an applicant's identity if the Fraud department requests additional identification.
What are the Unable to Verify Identity Procedures?
These are the three steps that need to be completed after a task has been created when sending an application for Fraud to review.
What are...
1. Place notes in the application with as much detail as possible including your recommendation on how to proceed with the application
2. Upload the member’s ID
3. Wait for the Fraud team to clear the ‘Fraud Review’ task before proceeding?
This is the phone number a member can text 'HELP' to for assistance with the messaging service as listed on our SMS Privacy Policy.
What is 800-642-4014?
These are the two steps we would need to complete if an applicant would like to move forward with opening a Limited Savings by removing the checking product after the Qualifile decision comes back as 'Decline.'
What are...
1. Escalate to Fraud Team before proceeding
2. Once approval is granted, proceed to Limited Savings Account Procedures?
What is 30 days?
This is the procedure you would use to verify final steps that need to be completed in Symitar after the account was created in LPQ.
What is the Opening a New Account Procedure?
The document generated in LPQ completed if the applicant is NOT a US citizen and does not have a resident alien (green card) status.
What is a W8BEN form?
You can find the quote below in this disclosure under Conditions of Account Use:
"The personal identification number (PIN) that you select is for your security purposes. The PIN is confidential and should not be disclosed to third parties or recorded. You are responsible for safekeeping your PIN."
Electronic Funds Transfers (Section III of Member and Account Agreement)
This is what we would change the app status to if we do not receive CIP within 30 days of requesting it.
What is "Fraud Decline"?