General application Questions
Where can the 350 paper application be found?
equinet forms section or mga office
Where can the EZcomplete app be found?
Equinet - ribbon – Ezcomplete Online application
Blood and para are always ordered by who?
Advisor
What is meant by TIA?
temporary insurance agreement
What do we mean when we refer to MIB?
Resource for insurance underwriters to assess risk and evaluate life insurance applications. Insurers use the MIB to learn more about your medical history and past applications. Each time a new application is received a MIB check is completed to see if there are any codes previously posted for the applicant. Further information on MIB can be found in section 24 of the application 350
Can we accept an application if the advisor is still in the process of getting their license?
No
What is the practice site called where an advisor can practice doing an ezcomplete app?
Sandbox
What 2 companies can advisors order underwriting requirements from?
ExamOne or Dyancare
What does ACRR mean?
application call response required
What is backdating?
allows an individual to lock in prices for a lower age and therefore lower long term rates. Backdating also means that the individual also pays for coverage from the date that the policy is backdated to, not the date that it is issued
What is the role of a DIS?
an employee of Equitable Life also known as a wholesaler or inside sales. The role of the sales manager is primarily to promote Equitable and its products to the WFG/MGAs/NAs
After the advisor signs the application they have how many days to submit it before it auto-submits?
5 Days
What is another term for a disclosure statement?
LIRD
What is the difference between postponed and declined
decline – likely no reconsideration, postpone will have reconsideration criteria
Which product does not have a modal factor?
UL
What are the three ways a paper app can be sent in to us?
mail, courier, fax
How can an advisor change the MGA’s email address that autopopulates on ezcomplete apps?
next time they do an app they can erase the incorrect one and add the new one… the new one will then autopopulate on subsequenet apps
How can you tell if a requirement is due to random testing
If a requirement is needed due to a prediction model the name of the prediction model will be in the Requirement Comment field
What is meant by preferred rates?
term products only – if qualified applicants can get better than average price on insurance
What should an advisor do if there is a policy change request within 30 days from settle?
The advisor can send an email to IndNewBus@equitable.ca advising that the client has requested a change to the policy and outlining the changes or referring to an attached illustration for new policy specifications. A new contract will be issued once the changes are complete. Note: Additional medical requirements may be required if they are asking for an increase in insurance. A new illustration will be required for UL or WL but can be a settle requirement
What is the title of team at Equitable that looks after getting the administrative requirements for a new application?
new business coordinators
Can an advisor go back and edit the application?
If it is before signatures are captured – yes, if not no
How much insurance can an applicant apply for if they have an undischarged bankruptcy?
$100K across all companies
What does right of rescission mean?
The policy owner has 10 calendar days from the date of the Welcome Letter to decide to cancel the contract and receive a refund of the premiums
Where in Genesys would you go to cancel a scheduled callback?
performance – workspace – scheduled callbacks- ellipsis three dots – edit callback icon