Easy
1. What must a cardholder do before using a newly issued debit card?
A. Call customer service
B. Activate the card
C. Deposit money
D. Change their PIN
B. Activate the card
4. Which of the following card statuses allows activation via IVR?
A. Lost
B. Closed
C. New Issue
D. Stolen
C. New Issue
7. What triggers automatic activation at an ATM?
A. Viewing balance
B. Requesting a check copy
C. Completing a withdrawal or deposit
D. Changing PIN
C. Completing a withdrawal or deposit
2. Where is the activation information typically found on a new card?
A. On the back of the card
B. In the envelope
C. On the activation sticker
D. In the mobile app
C. On the activation sticker
5. What happens if a customer uses their card before activation?
A. The card is automatically activated
B. The transaction is declined
C. The card is blocked
D. The PIN is reset
B. The transaction is declined
8. What happens if a customer enters a default temporary PIN in the IVR?
A. The card is activated immediately
B. The system blocks the card
C. The IVR prompts them to change the PIN
D. They are routed to a specialist
C. The IVR prompts them to change the PIN
3. How many attempts does a customer have to enter correct information in the IVR before being routed to a specialist?
A. One
B. Two
C. Three
D. Unlimited
C. Three
6. What does the “CSR” channel mean in the card dashboard?
A. Activated by system
B. Activated by ATM
C. Activated by 24hr Banker
D. Activated by IVR
C. Activated by 24hr Banker
9. What does “SYS” mean in the Channel Used field?
A. Activated by system when reissued card is sent
B. Activated by customer service
C. Activated by ATM
D. Activated by IVR
A. Activated by system when reissued card is sent