Product Specialist
Our vegan protein blend combines two sources, name them.
What is... Rice and Pea
How many days is our standard international shipping?
What is... 14-21 business days
In bodybuilding, this training technique involves lifting a weight to failure, then immediately reducing the weight and continuing the set. What is the technique called?
What is... Drop set
In the LESTER method for handling conversations, what does the “S” stand for?
What is... Sympathize
Jacked Factory’s motto is...
What is... Unfinished or Never Finished
Our whey protein isolate is sourced from grass-fed cows in the USA. Which two certifications or manufacturing standards do we emphasize to back purity and safety?
What is... cGMP-certified and third-party tested
Bonus: NSF certified facility + Informed Choice/Informed Protein
What carriers do we use for international shipping?
(Name one)
What is... Ascendia, FedEx, Local Post, USPS
This legendary bodybuilder won 7 consecutive Mr. Olympia titles between 1970 and 1975, and again in 1980, cementing his place as one of the greatest ever. Who is he?
Who is... Arnold Schwarzenegger
In customer success, what does the acronym “LTV” mean?
What is... Lifetime Value (the projected revenue a customer generates during their relationship with a brand)
BCAAs are leucine, isoleucine, and valine. Name one of the essential amino acids NOT included in BCAAs but still found in our EAA formula.
What is... Lysine, Methionine, Phenylalanine, Threonine, Tryptophan, Histidine
Where are our 2 warehouses located
Where is... Utah and North Carolina
As of 2025, who holds the official heaviest raw deadlift in competition history, pulling 505 kg?
Who is... Hafthor Björnsson
In customer success, what does the acronym “AHT” mean?
What is... Average Handle Time
What is Jacked Factory’s best-selling fat burner, designed for appetite suppression and thermogenesis?
What is... Burn XT
Phosphatidic Acid (Mediator®) is included in our strength stack. What cellular pathway does it activate to promote muscle protein synthesis?
What is... mROT pathway
A customer in Sweden reaches out saying their TL order was refused by the postal service. What do we do?
What is... Offer a refund/replacement
In strength training, what does the acronym RPE stand for?
What is... Rate of Perceived Exertion
What does the term Omnichannel refer to?
What is... The integration of different means of communication (face to face, email, phone, chat, social messaging)
How much caffeine can be found in 1 Wick Stick?
What is... 300mg
Huperzine A, included in our BULK Pre, preserves which neurotransmitter critical for learning and focus?
What is... Acetylcholine
Thanks Elliot
A EU-based customer places an order containing grass‑fed whey. What must you explain about EU import regulations?
What is... TL cannot ship any animal byproduct-containing products (whey, collagen, colostrum, etc.) to the UK/EU due to regulations
What is the only country in the world that has a non-rectangular flag?
What is... Nepal
In customer success, what does the acronym “VOC” mean?
Can be related to CSAT
What is... The feedback, opinions, and sentiments expressed directly by customers about their experiences
What makes Nitro Build different than regular Nitro Surge?
What is... CON-CRET Creatine HCL