Self-Service
The self-Service Icon looks like and is named after what breakfast food?
What is a Waffle
What does the acronym DDC stand for?
Department of Design and Construction
How can you access office 365?
Through any browser (ex. Chrome, Edge, and Internet Explorer)
When mapping a drive what symbols do you type in first?
Backslash BackSlash (\\)
What is the meaning of Self-Service?
To put in a request for your self
Who founded and created DDC?
Mayor Guilani
What device can the Modjoul app be used on?
What is only a Cell phone
Before contacting service desk what should you do first?
Restart/Reboot your computer
What is the meaning of HUB?
What is Communication between multiple connected devices
What communication tool do you use to submit a service desk ticket?
What is Email
What device is used to advertise Service desk?
What are Head phones
What do you do when you want to have quick access to a website?
Create a favorite in the browser
What is another name used along with Self-Service Portal?
What is Track IT portal
If you have multiple issues with your computer or Apps how should you submit them to service desk?
What is submit a new ticket for each issue
What is another way you can submit a service desk ticket if you can not get into your agency email account?
What is personal email account
What is one way DDC secure agency data from potential attacks?
What is MFA - Multi Factor Authentication
Where can the Service Desk icon be found?
On the HUB and on every users desktop
Who is Service Desk?
What is Information and Technology Services Division
What does the agency use to screen employee health due to COVID-19?
What is Modjoul Health App
What is DDC Online Archive email inbox?
What is Enterprise Vault