The Behavior level and staff attitude/approach for level #2 in the Crisis Development Model.
What is Defensive and Directive?
100
Definition of Proxemics
What is Personal space - someone's comfort zone on all sides perceived to be an extension of self?
100
2 types of questions a defensive person might ask.
What is information seeking and challenging?
100
The concept that staff attitudes and behavior influences the behavior and attitudes of clients and vice versa.
What is Integrated Experience?
100
2 of the 3 unproductive responses to staff fear and anxiety.
What is freeze, overreact, act inappropriately?
200
The behavior level and staff attitude/approach for level #1 in the Crisis Development Model.
What is Anxiety and Supportive?
200
3 factors that might influence your sense of personal space
What is gender, height , size, hygiene, culture, disability, environment, relationship, past experience, etc.
200
1 recommended staff response for dealing with Release.
What is isolate the situation or let them vent within limits?
200
The internal and external causes of acting out behavior over which staff have little or no control.
What are Precipitating Factors?
200
2 of the 3 productive responses to staff fear and anxiety.
What is increase in speed and strength, quicker reaction time, heightened senses?
300
The behavior level and staff attitude/approach for level #4 in the Crisis Development Model.
What is Tension Reduction and Therapeutic Rapport?
300
Definition of Kinesics
What is our body language - gestures, facial expressions, eye contact, posture, stance?
300
3 keys to setting effective limits
What is simple, reasonable, enforceable?
300
Your ability as staff to maintain professionalism and not take acting out personally.
What is Rational Detachment?
300
2 types of overreaction within staff fear and anxiety.
What is rational (psychological) and motorical (physiological)?
400
The behavior level and staff attitude/approach for level #3 in the Crisis Development Model.
What is Acting Out Person and Use personal safety techniques and get help?
400
3 reasons to use the Supportive Stance.
What is Safety/escape route, nonthreatening/non-challenging, respect for personal space?
400
5 stages in the Verbal Escalation Continuum.
What is Questioning, Refusal, Release, Intimidation, Tension Reduction?
400
3 or the 5 ways to be a good empathic listener.
What is be nonjudgmental, give undivided attention, listen carefully for the real message of feeling/intent, offer silence for reflection, paraphrase/restate to clarify messages.
400
3 ways to manage staff fear and anxiety.
What is know your fears, handle crisis as a team, get training and practice in personal safety techniques?
500
The staff response that is often overlooked increasing the likelihood of a crisis reoccurring.
What is Therapeutic Rapport?
500
The percentage of communication that is relayed with the words we use.
What is 7%?
500
In this stage of the Verbal Escalation Continuum, we must take the client seriously and get help if needed.
What is intimidation?
500
The philosophy of Nonviolent Crisis Intervention training program.
What is Care, Welfare, Safety and Security for all those involved?