Flex Standards
What are the flex performance standards? (not minimums)
% to Logged Transaction Target L6M = 100%
Answer Rate L3M = 60%
ALM Appt Rate L3M = 80%
Closing Doc Submission Rate L3M = 100%
15
How often do partners need to update their leads that are in an active category?
Every 7 days
Where do Flex partners add transaction details in Premier Agent?
Under the transaction tab on the contact.
Share screen: How many transactions does this partner need to open this month to hit 125% to transaction target? Partner: BLAKE CORY
4 more
What is the goal for met with rate?
45%
Operational excellence with proper closing documents uploaded into the transaction details are expected of our flex partners in a timely manner so that we have the paperwork we need to source success fee back to gross commissions.
Role play how you would explain this metric to a partner. Logged % to Transaction Target.
What are the two ways to pay Zillow a Flex Success Fee?
Pay at closing or pay Zillow after closing via ACH (Direct Debit), wire or check
What monthly metrics are GAs performance managed to?
70 minutes partner engagement time, 90% to TT for the month, 100% SBR pacing
We are coaching agents to convert at least 1 out of ___ # of connections?
1 out of 20 connections = 5% CVR
Partner wants an exemption fee for a flex lead. What is the process and how would you explain to a partner next steps?
2 way communication + exemption request form submitted within 48 hours of receiving the lead
What should you be checking/emailing with partners the second week of the month?
Check for zip code changes/agent capacity (deadline is 2nd mon of the month) and send pacing to goal updates + pipeline accountability
Partners upload closing documents that must include these four things.
Gross commission
Sales Price
Close date
Property Address
*Usually the settlement statement/ALTA/HUD
True or False: Success fees are only owed within the first two years of receiving a flex connection.
False
True or False: Team members can be a part of a flex team and receive connections from an MBP team at the same time.
False
Share screen: Are success fees owed on this transaction?
ZUID: 6123722
Contact phone #: 951-488-7696
No
What's the guidance to move a lead to nurture stage?
there’s been no two way communication with the customer after 60 days of consistent follow up, buyer confirmed they are more than 6 months out from starting their search (buyer not financially ready or wants to rent), Buyer is committed to working with another agent
What are the 3 Flex Enrollment milestones?
Confirm your Team for Flex
Complete Enrollment Flow
Set up Lead Delivery
What metrics will make a partner eligible for entering disengagement?
L6M% to TT < 75%, Answer Rate L3M < 40%, ALM Appt Rate < 60%, L3M Closing Doc < 75%
What are the differences in Flex vs. MBP?
Leads & Pricing, market control, premier agent app and performance/accountability
Share screen: where in the flex agreement outlines what happens when an agent leaves a team and goes to a new broker?
Section 4e in addendum
Share screen: How do you check where you are at in your logged transaction pacing?
see screen
What percentage of your zip codes should be set at "Primary Market" in a Flex teams Expertise Levels?
25%
ZHL Pre Approved Connections - do they count towards transaction targets?
No