Translation service
What is the 3rd step for the translation service?
select the number that you need for a translation interpreter
what is the first sentence of the phone greeting?
My name is _______ calling from Income Support Division.
Re-certification forms are mailed out at least 60 days prior to the last day of the household's certification period.
FALSE, at least 90 days
What does EDBC stand for?
Eligibility Determination and Benefit Calculation
What Job Aid is this? “Will you file a joint return with your spouse” and what would be the correct action to take for this question in ASPEN?
Job Aid 35 and Page 3. “Yes” will be the selection for the field, “Will you file a joint return with your spouse”, when there is a legal spouse in the case and plan to file jointly.
What is the account number for the translation service?
Account number 14919
Once a customer is on the line what should the agent say after the first sentence greeting.
"Please note, this call may be recorded for quality improvement and training purposes.”
The following statement can be found in Job Aid 08: Interfaces: "The report is broken down into multiple sections with a selection of codes and definitions more commonly found within the report."
FALSE. This statement can be found in Job Aid 30: Request and View SOLQ Report Process Steps.
Countable or Not Countable income?
Educational Assistance (BIA)
Not Countable Income
Where can you find this Job Aid specifically? (Platform and location on the page and section.)
QuikGuide. Within the QuikGuide, you would go to the Left Navigation > News You Can Use > Job Aids > Job Aid 08.
What sign is to be followed after the account number?
#
Once the customer is on the line, What should the agent state?
“this call is in reference to case number _____”.
Is this found in Job Aid 35? "For individuals who do NOT plan to file an income tax return, “NO” would be selected in the drop-down box next to the question, “Do you plan to file a federal income tax return next year?”.
TRUE
This category provides full coverage for children under 19 years of age when the assistance unit's income exceeds the limit for Children's Medicaid.
CHIP - MAGI Children's Health Insurance Program
What is the first step in requesting verification and where can this information be found (with page number)?
Step #1: Is the verification required for the specific benefit program?
• Verification shall be requested only when necessary to establish a specific eligibility factor or benefit amount for a program and is not available or acceptable from an electronic data source. ISD shall only request verification which is necessary to establish eligibility or benefit amounts for the program(s) for which the applicant/recipient has applied for.
• For some types of verification, self-attestation/client statement, without additional verification may be accepted.
• One document/type of verification may be used for multiple categories. To the extent possible, ISD shall use a document/verification to establish more than one eligibility factor.
• Non-applicants shall not be required to submit verification.
(found in the Verification Matrix Tool page 1)
The division code you will be asked to enter is?
630000
When leaving a voicemail for a customer, what number are you to give the customer to call back at?
1-800-283-4465
Process the MAD 313 (Notification of Birth form) or process failed Baby Bot tasks within 10 days of receipt as required by 8.231.600.10 NMAC. (Also determine where this statement can be found)
FALSE. Baby Bot tasks within 3 DAYS of receipt as required by 8.231.600.10 NMAC. This information can be found page 1 of Target Training 01: Correctly Adding a Newborn to a Medicaid Case.
Which aid can we use to understand how to read Pay Stubs?
Target Training 02
What are types of earned income and in what resource can this information be found (and page number)?
Earned Income includes, but is not limited to: wages, salaries, bonuses/commissions, overtime, holiday pay,. (*Future trainings will address earned income types not mentioned here.)
***This can be found in Target Training 02: How to Read Pay Stubs (page 2)***
The Personal Code for translation service is_____ and what sign is followed after this number?
7373000 & #
Other than verifying the customer's contact information is correct what else should be done
?
Ensure to update case comments regarding case action.
MAGI Pregnant Women and MAGI Pregnancy Services are approved through the 12-month postpartum period.
TRUE
Countable or Not countable income?
Blood, Plasma, Sperm, Egg, embryo or compensation received for other body parts
Countable Income
What are the exceptions to cancellation of debt income and where can this information be found (with page number)?
This can be found in Countable Income/Not Countable Income for MAGI COEs (page 2).
1. Amounts canceled as gifts, bequests, devises, or inheritances
2. Certain qualified student loans canceled under the loan provisions that the loans would be canceled if you work for a certain period of time in certain professions for a broad class of employers
3. Certain other education loan repayment or loan forgiveness programs to help provide health services in certain areas.
4. Amounts of canceled debt that would be deductible if you, as a cash basis taxpayer, paid it
5. A qualified purchase price reduction given by the seller of property to the buyer
6. Any Pay-for-Performance Success Payments that reduce the principal balance of your home mortgage under the Home Affordable Modification Program
7. Amounts from student loans discharged on the account of death or total and permanent disability of the student. (Exception for tax years 2018 through 2025.)