Have You Tried Rebooting?
We use this tool to provide Remote Support to users
Bomgar
Software we use to manage tickets
Freshservice
Who is the HD's primary escalation group
AIS
What is our preferred Laptop vendor
Dell
Kyle Gross
A type of HD appointment that is NOT in-person
Virtual Appointment
Asset Tag
This team is responsible for simulated phishing attacks
InfoSec
James has an extremely high tolerance to this condiment
Hot Sauce
This is the best selling Chardonnay in the country for over 30 years
Kendall Jackson Vintners Reserve Chardonnay
You will need this to access internal resources when working from home
VPN
This person is often seen riding around on a Onewheel.
Matt Arnoux
Most New Service Requests come with this status by default
Awaiting Approval
This team member is an avid audiophile
Troy Avitia
The song Canción del mariachi by this singer won HD/OST the Lip Sync last year.
Antonio Banderas
What is the current stable Windows version number?
22H2
The left-hand TV at HD is meant to display what specific info
Phone stats
What does ERP stand for
Enterprise Resource Planning
This person LOVES tacos
Carlos
This person has detailed Barbara Banke's car.
Brian Flores
This recently acquired tool helps us keep laptops up to date.
Dell Support Assist
This person recently discovered a new allergy after eating a record number of oysters
Brian Flores
This person loves iced coffee
Kyle Mays
One of your team members is a former water polo player
Scott Wherry
What is the HD phone number
707-547-4799