New Hire 2.0

Easy

100

True or False: Crossborder sellers can be pulled up in Lazada Workstation.

False - we can't access crossborder seller accounts.

200

What does KAM/VKAM mean?

Key Account Manager/Virtual Key Account Manager

300

Where can we find in Xspace if seller has a KAM?

Xspace>S360>Commercial PIC empID

400

What are the different types of sellers?

Lazmall Seller

Individual Seller

Corporate Seller

500

What does COR stand for?

Certificate of Registration

Easier

100

Which of the following is not a requirement to submit as a new seller in the platform?

Billing Address

Warehouse Info

IP Address

Brand Info

IP Address

200

Where can sellers update their BIR 2303?

Seller Center > Setting > Business Info

300

What is the name of the messaging platform we use for internal comms?

iDingTalk

400

True or False: Sellers can change their short code.

False, short code is a system generated account identifier that can never be changed.

500

What happens when seller sets their store on Holiday Mode?

Sellers can use Holiday Mode on two occasions:

Sellers can select whether they'd like to be Closed for Business or Open for Business.

• When your store is Closed for Business, your products will be hidden on the platform, and you won't receive any orders.
• When your store is Open for Business, your products and store will remain visible on the platform. Buyers will be able to order from your store, but they will be notified that you are on holiday mode and that the promise date for their order will be extended.

Easiest

100

What information can we update or modify on behalf of sellers?

None.

200

A seller wants to know where to check orders that are under return/refund?

Seller Center > Orders > Return Orders

300

A seller wants to know where to find the listing that has been removed by the platform due to a violation.

Seller Center > Products > Manage Products > Violation > QC Locked

400

What does AWB mean?

Air Waybill

500

What is the timeframe given to sellers to respond to the return and refund request filed by the buyer?

Sellers are given 48 hours to respond to return/refund requests filed by buyers.