ACP
HOW CAN YOU DETERMINE IF A CX IS IN A PREQUALIFIED AREA FOR ACP?
WHAT IS SPECTRUM INTERNET ASSIST? (SIA)
Our base internet speed is _______ download and _______ upload
300 mbps, 10 mbps
The service works directly from the spectrum provided _______ or can be wired to the working telephone jacks within a home.
modem
these 2.0 add ons were most comparable to entertainment view and sports view
digi tier 1 and digi tier 2
When customers tell us they want to enroll in ________ after making a payment, we must waive the agent fee
auto pay
ACP discount is how much per month?? and in tribal lands?
$30, $75
SIA and Internet 100 customers do not qualify for our _________ discount
auto pay
the current bundled cost for home phone is $______ while the standalone cost is $________
19.99, 29.99
this tool can be used to find channel numbers, packages, streamable channels, and much more
SET
If an auto payment fails, the customer may be charged up to $_______
$25
when an ACP account goes delinquent this type of hold is added to the account
Ebb/Seasonal
Spectrum offers a free _____________ that customers can download on to their computer, which allows them to protect their personal information.
Security Suite
_________ service automatically identifies the location (service address) of the calling party to the 911 operator when a call is made to fire, police, or emergency medical services
E911
what downgrade option can we in billing offer if a customer wants to remove tv select
TV Choice
We can process a 30 Day MBG via ___________ even if it is over our $25 limit.
credit calculator
customers can have both ACP and Lifeline in these 2 states
New York, California
how can you determine if a customer is in a pre qualified area for ACP?
SIA flagging in the dashboard tab
customers have unlimited long distance automatically, and can add __________ for an extra $5 per month to call outside of the country
international calling
customers must have this piece of equipment to view seasonal sports packages
HD Receiver / DVR Box
Customers can only add a seasonal hold once per 12 months, unless they live certain areas in this state
Florida
What happens on day 76 of a customer with all 3 LOB being past due when enrolled in ACP?
Internet downgrades to 100 mbps & tv and voice are automatically removed completely (if has)
How often do customers have to use the Internet to stay enrolled in ACP
Once per month
Use this process when a customer successfully returned equipment to Spectrum, but the equipment and/or its associated charges have not been removed from the account.
What is equipment research ticket
all TV packages include basic channels except ________
What is TV Essentials
This department services Bulk/ Tenant accounts
Spectrum Community Solutions