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100

 ____________________ allows  marketers to craft multi-channel campaigns. Marketers can deliver total lifecycle CX from Acquisition, through Transaction, Retention & Growth.

Engage

100

Which of the following best describes Conversational AI - Select all that apply:-

  1. Integration of a Dialogue System within a Chatbot
  2. Multi-turn Dialogue System
  3. Intent Recognition
  4. Ability to handle Human-Variance
  5. All of the above
5. All of the above
100

Self-serving employee queries is a use-case of which solution of Yellow.ai?

EX Automation

200

What is Yellow.ai's new messaging?

Enterprise Grade Conversational AI Platform

200

Which of the following trends is NOT predicted for 2022 in CAIP?

  1. Voice will be big
  2. Bot-initiated conversations will bring in business
  3. AI chatbots will handle end-to-end customer support
  4. DIY bots will be hugely popular

3. AI chatbots will handle end-to-end customer support

200

In Bot Building, "I want to track my order" is an example of _______

An Utterance

300

_______________ platform tracks all data pertaining to your bot & provides you relevant analytics based on them. It even lets you create your own analytics as required

Insights

300

_______ module allows you to switch to a live agent & let humans take over for better customer experience along with the user’s chat and raise a ticket action node.

  1. Inbox
  2. Insights
  3. Engage
  4. Integration

1. Inbox

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