This is known as the "Brain" of the network. It is where all signals are received and then sent out to the nodes via fiber optic cable.
What is Headend
100
This piece of equipment was required to be provided for all analog televisions when the 2009 all digital act was complete where all signals were now required to be broadcast digitally.
What is DTA
100
The baseline code for all video service. NO video service can be ordered without at least this code on the order:
What is 101
100
We use OT codes to ensure that the technician has enough _______ to do the scheduled job and stay on schedule
What is "time"
100
Known as the LANDING PAGE, this is the first page you will "LAND" on when accessing an existing customer account in NAVIGATOR:
What is Customer Summary page
200
Where light is converted into RF signals for delivery into the neighborhood distribution system
What is Node
200
The only piece of video equipment we offer with internet capability built in.
What is TIVO
200
Basic and Expanded Basic combine to be called:
What is Advanced TV
200
RWLFSHC is the OT code used when:
What is Putting an outlet on an interior wall. (wallfish)
200
If I wanted to see collection activities on a past due account, this is the menu option that would give me access to all things "billing":
What is Billing Statments
300
This is method used for local channels to be broadcasted to our headend
What is: Over the Air or Microwave
300
Name all video equipment that is NOT addressable
What is DTA or HDDTA TiVo Mini
300
This code will ALWAYS be needed when a box is "addressable"
What is 325
300
These are the OT codes needed when your new customer is having a TIVO, HDDVR and 2 HDDCT's installed.
What is STIVOC, SHDDVRC, and 2 SADCVTC
300
If your new customer wants to make their first payment with you over the phone, you would have to add one of these to the account in order for the customer to pay you by phone:
What is MOP- Method of Payment
400
This is the piece of equipment where you might find a terminator or filter used to block all or some signals to the housebox
What is TAP
400
Name all "addressable" video equipment that we offer.
What is DCT -- HDDCT -- HDDVR -- TIVO
400
When ordering a HDDVR, these codes will always be included on the shop screen after 101 and 111.
What is 325, 4400/4444, 4520, 4526
400
This OT code would indicate that a MTA needed to be installed in a customer's home where cable is present:
What is SMTAC
400
These MUST be added to any account EVERY time an account is accessed, EVEN if accessed by mistake!
What are "interaction notes"
500
These two pieces of equipment are used to boost signals over our fiber optic and RF systems.
What are REPEATERS (FIBER) and AMPLIFIERS (RF)
500
The eMTA can only be leased from Suddenlink. Never owned. The "e" in eMTA stand for:
What is "embedded"
500
These are 4 codes that, when placed on an order, will result in a RGU for you. (Home Security not included)
What is 101, 325, 30001, SLINE
500
When entering OT codes into an account, the last letter of the code indicates the type of service. (C, D, or T). If you were having a MODEM installed on a customer's account were all 3 services will be offered, this is the OT code you would use (including the type of service letter):
What is SHSDD
500
This menu option is where you would go if you needed to see what agent(s) have been in an account and what actions they took while in the account: