Systems
What does AIR stand for and what is an example of AIR?
Acknowledge, Ignore, Resume
What are three type of roofs that we can work on?
Asphalt, metal, and tile
Where does the name DaBella come from?
David and Isabella, Donnie's twins
What is the minimum percent of script accuracy required by Marketing QA?
90%
What do you do if you are talking to the son of the homeowner and the homeowner is unavailable?
Politely end the call.
"Thank you so much, I hope you have a good day."
*End Call*
What does AVR stand for and what is an example of AVR?
Acknowledge, add Value, Resume
Name 4 types of siding we can replace?
T1-11, cedar/wood, vinyl, metal
What are the three call center locations?
Portland, Boise, and Dallas
What question are you required to asked for one leg appointments?
Are you comfortable with making decisions on your own?
What should you do if you are talking to a non-homeowner and the homeowner is available to talk?
Ask to speak to the homeowner or put the phone on speaker with the homeowner present the answer the questions.
What are the 4 steps for Time Push
1. Find out why
2. Time Gap
3. Tell don't ask
4. Wrap-Up
Name 4 OOS window projects
Bay windows, french door windows, egress windows, basement windows, encased in cement, can't make the opening larger, no less than 3 windows, not above the 3rd floor.
What is the DaBella motto?
We lead, we care, we grow.
What question are you required to ask for homes with tile roofs?
Do you live in a HOA tile roof restricted area?
What should you if the home is a duplex and the homeowner wants the roof replaced but it is a shared roof?
PIVOT
What are the 4 steps of PIVOTs?
1. Repaired or Replaced
2. Congrats
3. Here at DaBella we also specialize in [REMAINING PRODUCTS]
4. Collect TAP
What are the materials we offer for each of our products?
Roof - Architectural Shingles
Siding - Fiber Cement
Windows - Vinyl
Bath - Composite stone
How many states are we currently in?
27
Supervisor Approval
What should you do if the homeowner asks if we work with government agencies or insurance?
Let them know we are not affiliated with any government agencies or insurance. We are a private company.
What is the foundation of the call and what is an example of it?
Building Urgency
What are the four main manufacturers we work with for our products?
GAF, James Hardie, Alside, and Sentrel
How many locations do we currently have?
65
What are the 4 questions you must ask for a mobile/manufactured home?
1. Do you live in a mobile home park?
2. Do you own the land?
3. Is it on a solid foundation?
4. Is it made after 1977?
What should you do if the homeowner wants less than 3 windows inspected?
Ask and build urgency on all the other windows if they are all the same age OR attempt to stack it with one of our other main products.