Letters
I am required to work and complete a claim unless there are risk comments present. What am I?
Fraud statement
The amount of the item(s) changed from the original amount.
What is Altered Dollar?
Where do you go to find the customer's social security and date of birth?
Customer's details on the main screen of UCRS
If you are searching me on BASS using my account or social security, what am I ?
WHAT IS A LINK CLAIM
Send an email to obtain approval to send to other FI.
Who is CFC SEG ALL?
Send an email to obtain approval to send to other FI.
Who is CFC SEG ALL
The amount/payee of the item(s) changed from the original amount or payee.
What is Altered?
Crediting the claimant is either providing (BLANK) or permanent credit when paying the claim.
The Co-Borrower of an account calls in and states that she wants to do a settlement on the account. The Co-Borrower is the only one on the phone and is ready to make the lumpsome settlement payment today. You have given her the settlement amount and read the settlement disclosure. Why can we not move forward with the settlement?
The Borrower has to also be on the line to also accept the settlement and be advised of the settlement 1099 disclosure.
True or False
The fraud statement should be signed by the maker(s) and the payee of the check unless the payee is a business as applicable.
True
How many calls can you make in seven-day timeframe?
5
The item(s) is an imitation of an item drawn on our client’s account.
What is counterfeit?
This team disburses funds held due to fraud. Funds are disbursed at the request of departments to mitigate losses, to Financial Institutions (FI’s) which are taking the loss due fraud, or to the client (per Risk Identification Support Center [RISC]).
What is Hold Harmless(CACS)
A customer calls to settle on an auto loan account. The customer still has the vehicle, and the balance owed to the account is $3,000. When you run the nada value, it shows the vehicle is worth $30,000. Are you able to offer a settlement?
No - the nada value must be lower than what's owed.
A third party, with no LOA/POA on file calls in and wants to pay on the account. They ask you how much is owed on the balance. What is your next response?
I am not able to disclose any account details without client’s consent, how much will you be paying today?
You are reviewing an account that has alternate numbers to call. The first number you called, person stated they are the client and then disconnected the call. Should we be calling any other numbers?
No
The endorsement (signature) on the reverse of the item(s) is a forgery. The payee did not endorse the item(s) and did not authorize the endorsement on the item(s).
What is Forged Endorsement?
If I wanted to continue to read more notes about the customer under the UCRS comment tab, but the comments stop at a specific date, what do I need to click on in order to read more comments about the customer
"Get More Comments" on the upper right side of the notes.
What settlement disclosure must be read?
1099 disclosure
A customer calls in because their car was repossessed last night. They want to make a payment of $15,000. The account has an "out for repo" tag. Can we take payment?
No - Customer must be transferred to the repossession department.
The UCRS notes states that a customer was contacted on 1/14/25 and the agent made contact that resulted in a no arrangement. Today, the account came up in your queue. You see an appointment date set for 1/17/25 to call the customer. Are you allowed to call the customer?
No - There must be a seven day stand-down before next contact.
The endorsement (signature) on the reverse of the item(s) is not as drawn. The payee did not endorse the item(s) and did not authorize the endorsement on the item(s).
What is Not Endorsed Drawn?
Under Weblinks, what do I click on in order to do a complaint?
Complaint Capture.
How many days does a settlement offer last?
20 days
You make an outbound call and the person who picks up the phone confirms that they are the customer. They ask you what is the call in reference to. What must you say next.
After soft authentication we can only advise we are calling regarding the year/make/model.