Letters
I am required in order to work a claim unless there are risk comments present. What am I?
What is a Fraud statement?
The amount of the item(s) changed from the original amount.
What is Altered Dollar?
What account do we use to credit the customer?
What is the Outgoing Collection PC?
If you are searching me on BASS using my account or social security, what am I ?
WHAT IS A LINK CLAIM?
True or False
You cannot debit a recourse account with exempt funds.
True
Send an email to obtain approval to send to other FI.
Who is CFC SEG ALL
The amount/payee of the item(s) changed from the original amount or payee.
What is Altered?
Crediting the claimant is either providing (BLANK) or permanent credit when paying the claim.
What is provisional credit?
If the customer is 80 years of age or older, what is required to be completed prior to making a claim denial decision.
What is Second Peer Review?
True or False
The fraud statement should be signed by the maker(s) and the payee of the check unless the payee is a business as applicable.
True
You put me together by adding a C3_19190, fraud statement, copy of the check, and proof to try to recover funds back.
What is Collection Package?
The item(s) is an imitation of an item drawn on our client’s account.
What is counterfeit?
This team disburses funds held due to fraud. Funds are disbursed at the request of departments to mitigate losses, to Financial Institutions (FI’s) which are taking the loss due fraud, or to the client (per Risk Identification Support Center [RISC]).
What is Hold Harmless(CACS)
Name 3 Invalid Outgoing Without Entry Claim types
Bill Pay Checks,
Counterfeit
Forgemaker
Commercial
We cannot locate a recourse account, what will I close the claim as?
What is Pend loss Booking
What are different ways to send out collection packets to the bofd and where can you find the information?
Mail, Email and Fax
Check and digital sharepoint under financial Institution Contact list.
The endorsement (signature) on the reverse of the item(s) is a forgery. The payee did not endorse the item(s) and did not authorize the endorsement on the item(s).
What is Forged Endorsement?
The claimant does not have any open accounts with Bank of America, how will you credit the claimant if you have to pay the claim.
What is PIX?
When BASS has no notes and DMP contains no information, what two documents are you required to complete prior to closing the claim?
What is Introductory packet and upfront Mitigation Packet?
You discovered the claim was set up incorrectly, what action will you take to complete the claim.
Submit a Swift request
True or False
You can send an automated letter to a non U.S address.
False
The endorsement (signature) on the reverse of the item(s) is not as drawn. The payee did not endorse the item(s) and did not authorize the endorsement on the item(s).
What is Not Endorsed Drawn?
True or False
Provisional credits must not be reversed less than 10 Calendar days from the notice of reversal to the customer.
False
What is the correct action when recovery is received from the other BOFD but the check is identified as counterfeit?
Send it to CFC reassign and pend lob
If Bank of America is the bofd, what systems will you use to try to finds a recourse account.
Research and Adjustment on ImageView and Content Navigator