The Ins and Outs of MVINs and MVOTs
This appears in the tree when disconnecting an AMI meter that is RCD-capable and no landlord agreement exists.
What is an AMRDC?
This is used to protect against accidental contact when performing work at a location.
What is a line hose?
The form used to relay details of a potentially hazardous vegetation situation to the Vegetation Management Group.
What is a Tree Assessment Form?
The tool used to request a deposit quote for a customer.
What is a Credit reminder?
The Outage Call Tool can be found in this system.
What is PowerHouse?
Performing this action allows you to easily see all pending orders for a Location in CU.
What is bringing the Location to the top of the tree?
This is done when someone needs to get access behind the meter to paint, replace siding, etc.
What is a meter float?
This tool allows you to see when a customer's circuit will be trimmed next.
What is the Trim Cycle Schedule?
This system is used by CSRs and customers to make payments. CSRs can also use it to check the status of a payment or review documents sent to a customer.
What is Kubra?
CSRs and customers can use this tool to check for ETAs.
What is the Live Outage Map?
If you see this in the tree, the remote disconnect completed in the batch process and a move-in must be set if someone wishes to take over the service.
What is a AFNRD?
This service order disconnects a customer at the pole, but should not be set without asking additional questions about why this is needed since it may actually require a different type of order.
What is a PLDS?
When asking the customer about a vegetation issue, if they mention anything covered by this 2-word phrase you'll set an outage ticket.
What are buzz words?
The potential reasons why a residential customer could be assessed a deposit.
What are unpaid final balances not yet written-off, write-off balances within the last 6 years, and unpaid balances on an active account?
These are the ways a customer can report an outage.
What are the automated system, with a CSR, our website, and via email.
This is set when a surviving spouse or partner is taking over existing service.
What is a backdated MVIN?
This is set when something is tangled in the line.
What is an outage ticket?
Vegetation Management typically corresponds with customers via this method.
What is via email?
These are the places customers can make cash payments that are considered paid as of the time they are made.
What are Western Union and authorized payment agencies?
You'll only set one of these if there are absolutely no nearby locations in the system to set a ticket on.
What is an unlocated trouble ticket or ULTT?
What is an $18 efee?
This service order gets a Planner involved with a repair, work is being done past the point of attachment (such as replacing the meter box, installing a generator switch, or upgrading from a 100 amp to 200 amp service), or transitioning from a temporary to permanent service.
What is a LINE order?
If a piece of wood meets this criteria, it will be left for the customer instead of being chipped.
What are stumps and pieces of wood large enough to be of use? (Firewood, etc.)
The group that quotes a deposit for a customer who sent in a load sheet.
Who is the Commercial Team?
The place to check the status and ownership of a downed line.
What is the Line Down Report?