LOAN MAINTENANCE
LOAN MAINTENANCE SERVICE THAT ALLOWS MEMBERS TO DEFER THEIR LOAN PAYMENT TO PAY LATER
SKIP PAY, SKIP PAYMENT, SKIP-A-PAY
WHAT DOES POP STAND FOR?
PREMIUM OVERDRAFT PROTECTION
OUR CORE SYSTEM
DNA, DNA UX
LOANS WE OFFER
VEHICLE
PERSONAL/SIGNATURE
HOME EQUITY
CREDIT CARD
*MORTGAGE
WHAT IS OUR CORPORATE ADDRESS?
270 BEISER BOULEVARD DOVER DE 19904
WHAT IS OUR SKIP PAYMENT FEE COST?
$30.00
WHAT IS THE FEE FOR USING POP?
$25.00
DEL-ONE'S "GOOGLE"/ALL ENCOMPASSING KNOWLEDGE BASE FOR POLICY, PROCEDURE, PRODUCTS, AND SERVICES
THE COMPASS
OUR PREFERRED CHECKING ACCOUNT
REWARDS CHECKING
WHAT IS THE CONTACT CENTER'S PHONE NUMBER?
302-739-4496
TRUE OR FALSE: A MEMBER CAN PROCESS A SUBACTION BEFORE MAKING THEIR FIRST LOAN PAYMENT
FALSE
MAX POP LIMIT
$1750.00
IF YOU NEED ASSISTANCE WHILE ON A CALL, WHICH TEAMS CHANNEL WILL YOU UTILIZE?
ASK A QUESTION
MAXIMUM AMOUNT YOU CAN BE APPROVED FOR CASHPLEASE
$1000.00
WHO IS OUR CEO?
DAN MCCARTHY
WHAT DO YOU DO IF A MEMBER CALLS IN AND YOU SEE AN ACTIVE REPOSESSION(REPO) ON THEIR ACCOUNT?
CALL COLLECTIONS
EXAMPLES OF STANDARD OVERDRAFT PRACTICES
WRITTEN CHECKS
ACH
RECURRING DEBIT CARD
YOU CAN PAY ON YOUR DEL-ONE LOAN WITH AN EXTERNAL ACCOUNT USING...
MESSAGEPAY
HOW MANY TIERS OF INTEREST DOES THE REWARDS CHECKING OFFER?
2
+500 IF YOU CAN EXPLAIN HOW THEY WORK
WHAT IS OUR ROUTING NUMBER?
231176554
BRENDA HAS A VEHICLE LOAN THAT IS DUE MONTHLY ON THE 5TH; SHE CALLS IN ON THE 17TH REQUESTING TO PROCESS A BIWEEKLY SUBACTION. CAN THIS BE DONE?
NO (EXPLAIN WHY NOT)
WHAT ARE THE 2 FORMS NEEDED TO OPT A MEMBER OUT OF POP COMPLETELY?
OPEN/CLOSE
WHAT YOU NEED TO KNOW ABOUT OD/OD FEES
WHERE WOULD YOU RESEARCH A MEMBER'S RECENT FRAUD ALERT?
CASETRACKER, CLIENT CENTRAL
TRUE OR FALSE: THE WINCENTIVE ACCOUNT ALLOWS ONE FREE WITHDRAWAL DURING THE ACCOUNT'S ANNIVERSARY MONTH
TRUE
WHAT IS OUR NORTH STAR?
BE THE EASIEST PLACE TO WORK AND DO BUSINESS